EMS - Product Information Guides Customer Service Basics - July 2014 | Page 5

What did we learn from
our Customers?
MAKE A GREAT FIRST IMPRESSION!
Customers can’t see your thoughts or
intentions. They can only see your
behavior and your appearance. Use a
friendly smile and create a welcome
environment in your store. You may not
realize the impact of a greeting but your
Customer will.
SERVICE WINS!
Even when we don’t have a product or
size our Customer is looking for, Service
is so meaningful and will bring our
Customers back again and again.