EMPLOYMENT TRAINING WORKSHOPS Lisa Robitaille [e-mail] | Page 16

GOT
YA!

RATONGA!
Customer Service

Employment &
Job Maintenance Skills

During this workshop participants will learn what customer service is, why we need it and how
to go about it. RATONGA will introduce the 5 key points of customer service will be introduced
plus an overview of the Accessibility Act in effect for customer service in Ontario.

The Employment and Job Maintenance skills module is for life on the job. It
supports workshop participants with the various aspects of being successful,
what to do avoid challenges and how to deal with them if they happen.

Subject

In Class
Time Allotment

Ratonga! Customer Service

2 hr

Harmony! Work-Life Balance

1 hr

Vinyasa! Time Management

1 hr

Diversità Diversity

2 hr

CoAction! Team Work

1.5 hr

Congruity! Employment Standards

1 hr

Foresight! Occupational Health & Safety

1 hr

Union! Unionized Jobs and Workplaces

1 hr

Chin Up! Dealing with Authority

1 hr

Align! Information Management & Organization

1 hr

Integrate! Workplace Expectations

1 hr

Tactology! Email Etiquette

1 hr

Direction! Interests, Aptitudes & Abilities

2 hr

Target! Setting Job Goals

2 hr

Slice! Budgeting

1.5 hr

Suit-Up! Dress for Success

1.5 hr

Urbanity! Organizational Culture & Fitting In

1 hr
22.5 hr

Copyright © 2016

All rights reserved.

Some of the Topics Covered:
• Defining customer service
• The impact of customer service
• Ontario Accessibility Legislation for customer service
HARMONY!
Work-Life Balance
Our world is now filled with technology; you cannot get away from it. HARMONY is where
participants will be introduced to ways to keep their life balanced and happy. Participants will
learn the various ways and ideas to achieve this balance. Tools will be introduced, as well as a
Graffiti exercise to support each other with ideas on how to alleviate stress.
Some of the Topics Covered:
• How stress impacts you
• What is work life balance
• How to set priorities
VINYASA!
Time Management Training
One of the most important aspects of employment is time management. VINYASA is a
workshop that will go over the many ways to stay organized and on time at work. Tools will be
introduced along with strategies to remain stress free at work.
Some of the Topics Covered:
• Ways to prepare to be timely
• What your employer looks for
• Tools for staying organized
DIVERSITA!
Diversity Training
Canada. One of the most multicultural countries in the world! DIVERSITA is a workshop
designed to get participants to show up and deliver information about a culture that is new
to them. It’s an opportunity to shine a light on the beauty of being different. An option of an
afternoon diversity forum will be offered where food, trinkets, art and clothing from other
countries can be shown.
Some of the Topics Covered:
• The ways of diversity
• How to leaving prejudice behind
Copyright © 2016

All rights reserved.