EMMA VILLAS CATALOGUE EMMA VILLAS CATALOGUE 2020/2021/2022 | Page 9

Functionality of the website and Online Booking
Our website www.emmavillas.com is our online catalogue, in Italian and in English, with very detailed content but, at the same time, direct and functional. Here clients coming from every part of the world can find
important sections dedicated to the special offers of the moment and to the additional services and they can contact the operators for information or a copy of our catalogue or anything else they may need. But above
all they have the possibility to find, very rapidly, the structure most suited to their needs, tastes and requirements, through a simple research on the homepage, selecting different parameters: type of structure, region,
arrival and departure dates, number of beds etc.
Once they have completed the research, by clicking on the property which interests them from the list, they accede to the page where the property is illustrated with detailed descriptions of the interiors, park, pool
and location with the price list and continuously updated calendar of availability where it is possible to book online, 24 hours a day.
The reserved area and its advantages
The website www.emmavillas.com offers a reserved area through which clients can interact in real time with the staff of Emma Villas. With their own access key and password clients can monitor their personal data,
options and bookings made. At any moment they can insert the details relative to their booking and check-in (personal details of participants, arrival time, telephone number etc) and make specific requests for their
stay. With a very simple operation they can download their own vouchers and documents with information regarding the property they have booked and the relative tourist area. Understanding the mechanism is easy
and the staff will be responsible for e-mailing useful instructions to help understand this revolutionary management system that consents a simplification of the procedures following the booking and which enables,
besides the classical means of communication, a direct and transparent contact between client, tour operator and owner.
Expert and qualified staff
The Emma Villas Tour Operator exalts the professionalism of their team. All the operators can boast of important qualifications, university degrees, experience in the tourist sector and in the weekly tourist rentals,
excellent knowledge of the territory and the English language, maximum helpfulness and above all...passion for their own profession! In our opinion these are the right ingredients to guarantee the clients’ satisfaction.
Client assistance: efficient and effective
Client assistance is a service that we are able to guarantee and it definitely represents a further asset. The booking department operators are available during standard office hours to propose the best solution for the
clients’ holiday and they are also happy to resolve any problems arising from the booking process, by e-mail or by telephone. The clients, in case of necessity during their stay, can contact the people responsible for the
booked structure (the Emma Villas operator and the person responsible for the Check-in) by calling the numbers listed in the travel documents they have received. Over the years Emma Villas has specialized in this as
well, investing in collaborators who reside in the various areas where our properties are located and in people responsible for our Customer Service and Problem Solving whose efficiency is commendable.
Offices open all year round and international toll free numbers
Our offices are open all year round, 7 days per week, at the following times: Monday to Friday from 8.30 a.m. to 9.00 p.m., Saturday and Sunday from 9.00 a.m. to 8.00 p.m. Speaking with an Emma Villas operator, for
those calling from outside Italy, is easy and convenient with our international toll free numbers.
Europ Assistance Insurance to cover penalties in case of booking cancellation
Europ Assistance guarantees assistance and tranquillity in travel to the exclusive world of villa holidays in Italy as well. This important agreement between Europ Assistance and Emma Villas enables all customers,
Italian and foreign, to rely on the leader of travel assistance, and to activate, at the same time of the reservation and included in the final price, the Cancellation Insurance of Europ Assistance, which provides for the
reimbursement of the penalty of cancellation for justified reasons.
Additional Assistance Insurance Policies
Thanks to our prestigious partnership with Europ Assistance it’s possible to buy additional insurance policies; during the booking procedure or a few days before the stay, to live a vacation in the name of security and
tranquility, especially for those coming from abroad.
New! Zer0Dep Cover!
Each client has the possibility to choose to pay the security deposit (at the balance or upon arrival) or the Zer0Dep cover: in this case the deposit is not due because is active an exclusive coverage by Europ Assistance
in the event of accidental dangers to the property during the stay ( up to the maximum amount indicated and with the limitations provided).
Since 2006, more than 25.000 reservations,
over 200.000 guests in our villas