EMMA VILLAS CATALOGUE EMMA VILLAS CATALOGUE 2020/2021/2022 | страница 197

GENERAL BOOKING CONDITIONS
representative are authorized to return the security deposit by post, minus the amount of the invoice enclosing copy
of the invoice to the client. EMMA VILLAS denies any liability in the event of dispute regarding the security deposit
between the clients and the owners.
Zer0Dep Coverage:
The service, if purchased, allows the customer not to pay the security deposit at the balance or by cash upon arrival
and to have the EuropAssistance coverage in case of accidental damages caused to the property during his stay (up
to the maximum amount indicated and with the limitations provided).
The guest can purchase the Zer0Dep coverage:
•
During the booking process and therefore at the payment of the deposit;
•
In the own reserved area on emmavillas.com, on the reservation tab, even at a later stage. The customer can
thus decide to make use of this service also at a later time, and in any case before check-in.
The pricing of the coverage (and the maximum amount of the eventual compensation) is defined for each property by
Emma Villas, and it is published on the property pages of the site and explicitly indicated during the booking process,
before the purchase confirmation. The validity of the coverage starts at the time the guest receives the keys of the
property and ends when he returns them at the end of the stay. If during the stay occurs an accidental damage to the
property, Europ Assistance compensates the costs incurred by the owner for the replacement or repair of damaged
goods. At the check-out the owner has to verify with the guest that the state of the property is unchanged from the
check-in time. In case of damages, the owner must fill in the relative form by indicating the damage. The owner has
the obligation to make true and complete accurate statements. In order to be insured and have the owner proceed
with the opening of the claim, the customer will be asked to sign the form for acknowledgment and confirmation of
the damage caused. After that nothing will be requested to the guest. The policy provides a relative deductible of €
100: Claims of a value equal to or less than this amount will not be considered, those of a higher value will be totally
considered.
Exclusions. Zer0Dep Coverage does not include claims caused by or resulting from:
-
fraud;
-
failure to comply with the rules in the rental agreement signed with the Contracting Party of the Agree-
ment;
-
natural and atmospheric events inherently extraordinary;
-
war, invasion, military occupation, revolt, revolution, confiscation or requisition, strikes, uprisings or civil un-
rest, raids, acts of terrorism and vandalism;
-
atom nucleus transmutation, radiation caused by the artificial acceleration of atomic particles;
-
caused by the cold, humidity, dripping, lack of or insufficient maintenance, fire, explosions and blasts;
-
theft;
-
wear and tear;
-
breakage or damage of collections and artworks in general;
-
due to defects for which the manufacturer or supplier is legally or contractually responsible;
-
loss or damage of furniture not belonging to the owner.
The coverage also excludes:
-
cleaning expenses.
NUMBER OF GUESTS AND THEIR IDENTIFICATION
At the time of booking clients will be required to enter the names and ages of the people staying in the property in
the public security module, which can be viewed and filled in via the Reserved Area on the website for the guests
registration to the competent authorities. On the information sheet of each property, both on the website and in the
catalogue, is indicated the maximum number of people that the house can accommodate. This number (adults – chil-
dren – babies) cannot be exceeded in any way. EMMA VILLAS must be informed of and must approve any substitution
or increase in the number of guests, as well as if this is just for an event (Birthday, Anniversary, Wedding and so on) that
may take place on the property during the stay, arranging it with the owner who will be obliged to charge any extra
fees and agree with the event. In the event of failure by the client to inform the owner, the owner reserves the right to
remove the guests that exceed the number communicated from the property.

INFANTS 0-24 months:
Emma Villas will be happy to provide cribs, cots and highchairs for the children. Most of the houses offer the first cot,
which is free of charge. For additional cots there is a cost of Euro 60.00 each. Emma Villas requires the communication
of the number of cots required through the Booking Form and at least 30 days prior to arrival. Children who fall into
this category are infants under the age of 2.

 PETS
Each property information sheet indicates whether pets are allowed or not. At the time of booking the client is requi-
red to communicate any pets he will be bringing with him, indicating the number and size. The owner can refuse
access to clients who bring pets without having notified it at the time of booking or can refuse to accept pets when
the number seems excessive for the property. Charge for extra cleaning will be required on site.

 HOUSECLEANING
Initial and final housecleaning are included in the rental price unless otherwise specified in the house information
sheet published on the website and in the catalogue. The weekly housecleaning (applicable on receptive structure
only) does not include cleaning the kitchen and waste disposal. Properties must be returned in good hygienic con-
ditions in all parts and accessories. If not, the client will be required to pay the owner or his representative the cost
194
needed for cleaning. If the guests do not dispose of waste from the property the owner or his representative may ask
for an additional charge for this service. The kitchen must be left clean and tidy. If, for any reason, including time, guests
cannot clean the kitchen and the furnishings/fittings before their departure, the owner will be entitled to request an
extra charge for it to be cleaned.

MAINTENANCE OF THE POOL AND PARK
The pools will be open in the periods indicated on the information sheet of each property (opening in low season will
be regulated according to the weather conditions). Any pool opening outside the indicated period will be agreed with
the owner and will require payment of an additional charge.
 EXCEPTIONAL MAINTENANCE AND INTERVENTION
In the event of exceptional maintenance or intervention essential for the smooth running of the holiday the clients
may not in any circumstances prevent access of the owners or the managers of the facilities to the property or the
house. It is understood that the owners will always provide prior notice and will require the presence of the guests
themselves, it being understood that where guests cannot be present during the work progress, the owners or their
representatives can however enter the houses, if necessary, to carry out any repairs.

TOURISM TAX
Based on Art. 4 of the Legislative Decree n°23 of 14th March 2011 (but widespread through the new Monti Italian
Government) all the Italian municipals which are considered as tourist locations can apply the tax used to finance
interventions in the tourism sector, including improving receptive structures, maintenance, use and recovery of cul-
tural and environmental heritage, and local public services. There could be (some) exemptions (children under 14,
handicapped people)
The tax is applied to each overnight stay (cost per person/night), and the amount (which generally appears to vary
from between € 0,50 and 3,00 € per person per night) are established by the individual City Halls where the property
is registered. The tax, if due, should be paid in cash to the check-in responsible or owner before departure.

RULES OF CONDUCT 
Guests are kindly requested to comply with the standards of conduct in force in our Country, regarding good beha-
viour, and to have great respect for the owner and the structure in which they are staying. It is forbidden to move fur-
niture around in the house, to take furniture and furnishings outside the house and/or to use them in a different way
to which they should be used. In the event in which a guest does not respect the standards of good behaviour and this
results in damage to the structure or the furnishings therein or to the outdoor equipment regarding the garden and
pool, the owner will have the right, at his sole discretion, to consider the lease terminated via verbal communication to
the guest and copy in writing to the agency and ask for the immediate removal of the client from the property with
the right to appeal also to the police.
EMMA VILLAS denies any liability in the case of disputes between the client and owner. In the event of legal action the
owner will provide the client with information about the competent court.

 CIVIL AND GENERAL LIABILITY
In accordance with Italian Law and European Community Law regarding guarantees for clients of the tourism sector
and with the Regional Law no. 16 of 08/02/1992. Emma Villas srl has stipulated the following insurance policy:
Civil and general liability: GENERALI ITALIA S.p.A - Polizza n. 761443833 
This insurance covers the civil liability of Emma Villas srl – Via Duccio di Buoninsegna, 22 - 00142 - Roma, Italy – in their
role as organizer and broker of travel and accommodation. This insurance has been stipulated in accordance with the
C.C.V. (Convenzione Internazionale sui Contratti di Viaggio) and the Directive CEE 90/314 assimilated by the Law No.
16 of 08/02/1994 of the Regione Toscana.
NATIONAL GUARANTEE FUND
The National Fund (art. 100 of the new Consumer Code established on Oct. 25th 2005) was instituted to protect consu-
mers travelling in case of insolvency or bankruptcy of the vendor (tour operator or travel agent) and allows a reimbur-
sement to the consumer for the price paid for the trip (the reimbursement is limited to the part of the trip paid and
not yet used). In order to access the National Fund consumers must rely on the “legislative decree” of the President of
Ministers nr. 349 dated July 23rd 1999. National Fund based on art. 21 of the legislative decree 111/1995 instituted in the
Presidency of the Council of Ministers.

 TREATMENT OF PERSONAL DATA
Personal data and other elements acquired by our Agency during the course of the assignment, will be subject to
secrecy and will be treated in compliance with the privacy and the rights of the person through the systematic ap-
plication on our part of appropriate measures of protection and guarantee prepared both for paper and electronic
processing of data and measured to the specificity of the data itself (simple personal data or sensitive or judicial data).
Pursuant to the effects of the Legislative Decree 196/03 we inform the client that his personal data will be processed
only for purposes determined by the contract for such purposes (including for accounting and administrative pur-
poses). Please also be advised that such data could be used for commercial and promotional activities pertaining to
the services provided by Emma Villas, for this last use consent for treatment is required. The absence of the Client’s
consent will not allow our Company to use the personal data to conduct commercial activities.

All the Emma Villas documents are written in Italian and English (used as the official International language), all rules
and regulations are determined and enforced by Italian Law.
These general booking conditions may be subject to change. Therefore, the terms and conditions in force at
the time of booking will always prevail.
Emma Villas Registered Office: Via Duccio di Buoninsegna, 22 - 00142 - Roma, Italy   
Emma Villas Headquarters: Zona P.A.I.P. - Località Le Biffe - 54043 Chiusi Scalo (Siena), Italy
W W W . E M M A V I L L A S . C O M