EMMA VILLAS CATALOGUE EMMA VILLAS CATALOGUE 2020/2021/2022 | Page 195

GENERAL BOOKING CONDITIONS
WEEKLY RENTAL
The rental of all the properties presented on the website www.emmavillas.com and included in the catalogue have
the legal nature of “Tourist Lease” and will be concluded by EMMA VILLAS Srl Unipersonale on behalf of the respective
owners on their expressed authorization, according to the prices advertised on the website in compliance with the
terms and conditions laid out in the private agreement stipulated with the owners themselves. On the website you
will find the subdivision of the properties in two types PRIVATE STRUCTURE and RECEPTIVE STRUCTURE, both rented
out for self – catering (completely accessorized properties, provided with linen and towels, but not with cleaning or
personal care products.
According to the Italian national and regional laws, the denomination of Private Structure derives from the fact that
the owners rent the property as a private individual and not as a company or accommodation facility with special hotel
license or similar and therefore he cannot supply any additional hotel services (change of linen, midweek cleaning
ecc.) during the guest’s stay, This is possible in the so called Receptive Structures. These services can be supplied only
from third parties and directly paid by the guest on site. Moreover, in the private structures, when no guest are in, often
the owner lives there, thus the rental is to be considered occasionally and not continuing and above all not as a busi-
ness form. Being private houses and for holiday purposes, they do not have standards or categories recognized at an
international level, but do reflect in the architecture and in the furnishings the local traditions and the personal taste of
the owner, therefore it is normal – as it is common in the house we usually live in – that there can be some small flaws.

PERIOD OF LEASE
EMMA VILLAS Srl Unipersonale deals with weekly rentals that run from Saturday to Saturday, for a maximum of 4 con-
secutive weeks for the same client, if considered in the agreement with the owner. During low and medium season
it is possible to do short stays, or with arrival and departure days different from Saturday, but only in some receptive
structures and with the approval from the owner. During peak season, and in particular for the two central weeks of
August, the booking of just one week is subject to the approval of Emma Villas and of the owners themselves.

BOOKING PROCEDURE WITH BANK TRANSFER
•
Once the reservation request by bank transfer has been received (via website/e-mail/phone) and the availa-
bility for the requested period of the property verified, EMMA VILLAS will reserve it for the client for a limited period of
time at the discretion of Emma Villas by sending (via e-mail) the necessary bank details for the requested payment.
The reservation is confirmed only when the payment within the established terms and copy of the bank transfer have
been received. All the documentation is also available in the reserved area (accessible through the website).
•
For last minute bookings (within 60 days prior the arrival) you have to directly proceed with the reservation,
which is in any case binding and validated by the copy of the transaction made within the expiry date, and confirmed
at its reception.
•
The reservation request with bank transfer, if not confirmed by the client within the communicated expiry
date and time, will be automatically cancelled by the system. The property will therefore be available and can be bo-
oked online again.
•
In order to complete the reservation and activate the insurance policy of all the participating people, the bo-
oking form has to be filled in, signed and sent back via e-mail within 5 days from the confirmation and it is necessary
to indicate all the participants’ details inside your reserved area on the Emma Villas website.

ONLINE BOOKING PROCEDURE
The structures on the EMMA VILLAS website can directly be booked online by proceeding with the deposit payment
by credit card (or payment of the total amount for bookings made less than 60 days before the start of the stay). In
this case the booking is confirmed when EMMA VILLAS will accept the payment and send the receipt/invoice for the
payment itself.
At the moment of the acceptance of the option or reservation:
•
The clients will receive from EMMA VILLAS (via e-mail) the booking form with personal data of the client,
amounts and expiry dates of the different payments (DEPOSIT/BALANCE), payment conditions in addition to the
general booking terms. All the documentation about the reservations is also available in the reserved area (accessible
through the website).
•
In order to complete the reservation and activate the insurance policy of all the participating people, the
booking form has to be filled in, signed and sent back via email within 5 days from the confirmation, and it’s necessary
to indicate all the participants’ names and details in your Reserved Area on the Emma Villas website.
RESERVATIONS MADE LESS THAN 60 DAYS FROM THE BEGINNING OF STAY
For reservations made less than 60 days from the beginning of the stay, the clients have to proceed with a single
payment of the total amount of the rental at the time of the booking. The terms of payment will be the same as those
in the normal booking procedure.

TERMS OF PAYMENT VALID FOR RESERVATIONS OF LEASES WITH MAXIMUM DURATION OF 4 WEEKS *
The booking form contains the amounts and dates of the different payments due to complete the reservation, as
follows:

•
To be paid at the time of booking: 30% as DEPOSIT calculated on the rental listed price, plus 3,0% as EV
Reservation fees. 
•
To be paid within 60 days prior to the beginning of lease: 70% as BALANCE to be paid by bank transfer or
credit card. 
The weekly rental prices include the EuropAssistance Insurance to cover the expenses in case of booking cancellation
(please read the “Cancellation Insurance Conditions”).
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The Reservation fees (3,0% of the rental price) include:
a) Booking management fee;
b) Emma Villas Commissions;
c) Customer Service 8.30 a.m. - 9.00 p.m., 7 days a week.
Upon receipt of the deposit Emma Villas will send to the clients, by e-mail:
- Booking confirmation;
- Insurance Membership Card valid as activation of the Europ Assistance Insurance Policy (included in the final price of
the reservation), which covers the expenses in case of cancellation of the stay for documentable and verifiable reasons. 
- Link to the form that the client must fill out with the names of all participants. The inclusion of names is required.
The insurance policy will be valid only for the holder of the reservation and for the participants included in the form. It
cannot be considered valid for the participants not included.
Upon receipt of the balance Emma Villas will send to the clients, by e-mail, the documentation regarding the reser-
vation:
- Voucher;
- Directions to reach the property booked;
- Invoice.
These documents will be also available in the Reserved Area of the client, on the EMMA VILLAS website.

NB: On the Emma Villas website prices are displayed with the foreign exchange rate, updated daily. Anyway, payments
for bookings will be regulated and accepted exclusively in EURO.
*Except special terms and conditions, specified at the moment of the reservation.

CANCELLATION NOTICE
The present contract under Article 32 of the Tourism Code does not provide the right of withdrawal pursuant to the
Legislative Decree of 6 September 2005, No 206 for contracts concluded at a distance. However, cancellation of the
booking is possible, and must be sent in working days (Monday to Friday from 09.00 to 19.00) prior the arrival, which
does not include the day of arrival itself and the one of the notification itself. The notification must be sent through
the Reserved Area, pressing “Request Cancellation” in the booking details.

CANCELLATIONS VALID FOR RESERVATIONS OF LEASE WITH MAXIMUM DURATION OF 4 WEEKS
The cancellation of a booking, even if replaced by another one, has the following penalties:
•
30% of the total price plus EV Reservation fees in the case of cancellation of reservation notified before and
not later than 60 days prior the beginning of stay;
•
60% of the total price plus EV Reservation fees in the case of cancellation of reservation notified between
the 59th and the 30th day prior the beginning of stay;
•
80% of the total price plus EV Reservation fees in the case of cancellation of reservation notified between
the 29th and the 15th day prior the beginning of stay;
•
100% of the total price plus EV Reservation fees in case of cancellation of reservation notified within 14 days
of the beginning of stay.
*In case of cancellation of the stay for documentable and verifiable reasons, these penalties can be covered by the Eu-
ropAssistance Insurance policy signed at the reservation time, as regulated by the “Cancellation Insurance Conditions”.
**The “EV Reservation fees” are never refundable.
CONDITIONS AND TERMS OF PAYMENT VALID FOR RESERVATIONS OF LEASES SUPERIOR TO 4 WEEKS   
For leases superior to 4 weeks, where possible and in receptive structures, the terms of payment and cancellation and
the deposits will be subject to changes that will be notified with the relative documents at the time of the request/
booking.
For stays of this duration Emma Villas recommends the guest to make an inspection at the villa, prior to the final
confirmation of the reservation.
Before the final confirmation of the booking, especially for stays superior to 4 weeks, the customer can rquest a per-
sonal inspection at the villa of his own interest. The customer is always required to read carefully and accurately de-
scriptions, prices and technical information of the property, described on the website emmavillas.com. The customer
can also ask the property plans to the booking operators or any other information not included in the pages of our site.

CHANGES TO THE RESERVATION REQUESTED BY THE CLIENT   
Changes requested on the property after a reservation has been confirmed, do not bind EMMA VILLAS in the event
these cannot be met. EMMA VILLAS will do everything to satisfy the client’s need, however, any changes or modifi-
cations, if accepted by EMMA VILLAS, will entail a fixed charge of Euro 50.00 for the client. In case of a request for a
change regarding properties with different versions, the change of the booking into the version with less sleeps than
the one booked before entails a penalty which may change according to the reserved period and has to be established
with the owners.

RESPONSIBILITY AND COMPLAINTS
All the properties listed in the EMMA VILLAS catalogue and on the website www.emmavillas.com have been exami-
ned and photographed by Emma Villas. The descriptions published by our company correspond to the state of the
properties at the time of the visit and acquisition, and have been written in the most truthful way.
What EMMA VILLAS offers the clients, is a way of life: the possibility to experience and learn the habits and customs of
the local population by spending a holiday in private houses which represent Italian tradition and history and which
do not respond to the categories internationally recognized, but follow the personal tastes of the owners. Any minor
deficiency related to the characteristics of the architecture and traditions of the location cannot be considered as a
W W W . E M M A V I L L A S . C O M