EMIS Emerging Market Information Service IndiaBPO | Page 12
BPO Salaries
BPO Salaries, published Dec 2010
Job Title Qualification Experience Job Description Implement service strategies, plan workflow and structure Oversees all aspects of operations, handles divisional operations Oversees, manages and motivates a team of junior and senior officers Hanfles business transition from onshore to offshore Handles process quality, places teams in a system Oversees all aspects of operations Works with HR and management to provide training on systems, procedures and product knowledge Call quality monitoring, employee mentoring Handles operations, analyses data sheets Min. Salary, INR (Annual) 3,000,000 Max. Salary, INR (Annual) 4,500,000 Min. Salary, USD (Annual) 65,400 Max. Salary, USD (Annual) 98,100
Business Head/Director
MBA/Degree
16 years
VP Operations
MBA/Degree
16 years
2,500,000
3,500,000
54,500
76,300
Service Delivery Leader
MBA/Degree
13 years
1,600,000
2,000,000
34,880
43,600
Transition Manager
MBA/Degree
8 years
900,000
1,200,000
19,620
26,160
Quality Manager
Process Manager
MBA/Degree
MBA/Degree
8 years
8 years
800,000
800,000
1,000,000
1,000,000
17,440
17,440
21,800
21,800
Trainer
Diploma
5 years
350,000
500,000
7,630
10,900
Quality Coach Analyst
Diploma Diploma
4 years 3 years
300,000 300,000
400,000 425,000
6,540 6,540
8,720 9,265
Source: The Times of India Dec 2010, oanda.com. Conversions to USD were made using the average historical rate of USD 0.0218 per 1 INR, for the period Dec 1-31, 2010.
Source: Times of India, oanda.com
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