Emerging Markets Business Summer 2017 | Page 64

64 A FAMILY AFFAIR LISTING LOCATION Companies choose a listing venue for a variety of reasons. For instance a company may seek a location that offers high visibility to investors who are likely to invest in its stock. L’azurde’s primary operations are in the Middle East. Thus, investors based in the region are the most likely to know about the company and its products. In addition to product and strategy considerations, companies should evaluate listing costs and standards as well as compliance regulations for listing on an exchange. It perhaps makes the most sense to list on exchanges where compliance standards are optimal. Finally, it also makes sense for companies to consider which exchanges provide appropriate visibility and analyst coverage for a company’s sector and nationality. EMB One-on-one meetings were also held with various investors, where Chidiac and his team could answer specific questions and elaborate on the company. Building the books: In a book-built IPO, such as the one that L’azurde went through, the underwriter obtains expres- sions of interest from various investors during or after the roadshow process. The underwriter then develops a “book” of expressions of interest, which is used to price the IPO shares. prior investors selling their shares immediately after the listing. In Saudi Arabia, IPOs have a lockup of one year. However, even after one year, the regulator must approve sales by certain insiders. Management tasks change after a company issues an IPO. While a private company does not have to worry about periodic reporting, unless the investor requires it, public firms are obliged to report quarterly earnings. On this count, L’azurde continues to be ahead of the game in Saudi Arabia. Each announce- ment by the firm is accompanied by a conference call held to answer any questions. According to the CEO, “Maybe three to four companies out of the 170 listed in Saudi Arabia do investor calls.” THE IPO PROCESS MANAGING THE TRANSITION 1. Take time to appoint the right CEO; someone who has managed turnarounds/ transitions, or who’s experienced in leading large organizations. 6. Transitions take time. Giving incoming managers leeway can go a long way towards making the transition fruitful. Approvals: In their Saudi Arabian IPO experience, L’azurde had to go through six months of financial and legal due diligence and two months for the regulato- ry approval, involving multiple revisions. Finally, there was a public announcement of approval by the regulator. 5. Family-owned businesses will need to accept that the person coming in will think differently. Awareness: L’azurde followed this announcement with a major roadshow, which included more than 200 investors in Riyadh. The roadshow included the management, alongsid e the underwriters, who presented an array of financial and strategic information about the company. EMERGING MARKETS BUSINESS SUMMER 2017 ISSUE NO. 3 LEADERSHIP IN FOCUS AFTER THE IPO Lockup provisions: Existing shareholders are important too. A central feature of IPOs is the lockup provision, which requires pre-IPO investors to hold on to part or all of their shares for a certain amount of time after the IPO. This is done to avoid the potentially damaging image of Due diligence: L’azurde appointed global firms like PricewaterhouseCoopers (PwC) for financial due diligence, White & Case for legal due diligence, and Saudi Fransi Capital, a subsidiary of Credit Agricole with Saudi experience, to support their IPO process. According to Chidiac, the criteria used to pick the underwriting group were team experience, qualifications, fees and whether the firm was global—something which investors find reassuring. IPO underwriters are a very important part of the process. They conduct due diligence and help price and resell the IPO shares. In most public listings in the West, underwriters also provide post-IPO initial market-making services as well as analyst coverage support—services which were all but absent in L’azurde’s case. 65 2. Once you hire a CEO, secure adequate support for him/her from the board and shareholders. 3. Consider the implications of professionalization on all the stakeholders. 4. Value enhancements such as increased transparency depend on the incoming management and will only happen over time. 1. Cultural and Contextual Understanding In accounting for L’azurde’s successful transition from family- owned business to publicly-listed company, Chidiac points to the leadership capabilities that he developed in different contexts and cultures around the world. “My experience in Japan gave me a lot. I learned how to listen, and even how to sit and stand,” he explains, adding that his role in the turnaround of Red Bull North America was also invaluable experience. 2. No Substitute for Experience It is important to get an experienced leader in the job. That means more than just hiring for industry expertise. Strong leaders can motivate and get the most out of people, while distinguishing between the need for motivation and the need for change. 3. Ambiguity and Acceptance An important part of leadership is the ability to deal with ambiguity. In emerging markets where nothing is black or white, you need to recognize that people need time to make decisions. Also, as Chidiac says, “broadly, you need to accept things that you would not accept in the US or Europe. ‘Accept putting water in your wine!’” L’AZURDE Locations: Saudi Arabia, UAE, Egypt, Qatar Stock exchange: Tadawul, Saudi Arabia 4. Zoom Control Another aspect of working in emerging countries is that one should be able to zoom in and out. This means developing big picture strategy while also being ready to roll up your sleeves to help people. It is important to utilize the skills that are available and to not be arrogant. In emerging markets there are limited people with skillsets that may need developing. 5. Managing the Transition Take your time to appoint the right CEO; someone who has managed turnarounds and transitions, or who is experienced in leading large organizations with complex governance issues. Once you hire a CEO, secure adequate support for him or her from the board and shareholders. Consider the implications that professionalization could have on all the stakeholders. Value enhancements such as increased transparency depend on the incoming management and will only happen over time. Family-owned businesses will need to accept that the person coming in will think differently. That is not an easy transition and expectations need to be correctly set. Transitions may take time. Giving incoming managers some leeway can go a long way towards making the transition a fruitful one. Chairman: Mohammed Ebrahim Juma Al Shroogi Operating Revenues 2016: 405 million SAR (almost US$108 million) Profit Margins: Gross profit margin – 60% Net income margin – 17.8% Employees: 2500 + IPO Date: June 5, 2016 IPO Price: 37 SAR (approx US$10) Percentage of Total Shares Offered in IPO: 30% KARTHIK KRISHNAN is Associate Professor of Finance and Thomas Moore Faculty Fellow at Northeastern University’s D’Amore-McKim School of Business. EMBreview.org