INSIGHT
08 | CONTENTS
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INSIGHT
77 GOING GLOBAL IS AN ACQUIRED TASTE President of dnata , Gary Chapman , shares his insight into the rise of an Emirati company that now counts as one of the largest air services providers in the world .
84 BREAKING AWAY The president of ACWA Power , Paddy Padmanathan , has earned a success rate of two out of three tenders , as well as a growing international footprint .
90 ELEPHANTS CAN DANCE Forget Silicon Valley start-ups , Howard Yu and Thomas Malnight explain how long-established corporate giants are leading the innovation race through a practice known as self-cannibalization .
94 THE SECRET TO STRONG SERVICE Great customer service is what distinguishes success from mediocrity in the corporate world . Here , Jochen Wirtz and Ron Kaufman describe how to start a service revolution .
100 DIY AFRICA With Africa still the poorest continent on Earth , increasing onus is on its leaders to take charge of destiny and earn African nations their rightful seats at the global boardroom table . Abderrahim Etouil explores the key issues .
104 HOW TO THRIVE IN EMERGING MARKETS The golden decade for emerging economies is over and volatility is on the rise . For Ravi Ramamurti , this signifies a return to the ‘ old normal ,’ yet many emerging market companies continue to thrive . Here ’ s how they do it , and how MNCs can thrive too .
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EMERGING MARKETS BUSINESS FIRST QUARTER 2017 ISSUE NO . 2