boarding. This includes any disappointment, distress, inconvenience or effect on
any other arrangements. The fact a delay may entitle you to cancel your flight does
not automatically entitle you to cancel any other arrangements even where those
arrangements have been made in conjunction with your flight. We have no liability
to make any payment to you in relation to the Denied Boarding Regulations or in
respect of any flight cancellation or delay, downgrading of any flight ticket or denial
of any boarding as the full amount of your entitlement to any compensation or
other payment (as dealt with above) is covered by the airline’s obligations under
the Denied Boarding Regulations. If for any reason, we make any payment to you
or a third party which the airline is responsible for in accordance with the Denied
Boarding Regulations, you must, when requested, assign to us the rights you have
or had to claim the payment in question from the airline. If the airline does not
comply with these rules, you may complain to the CAA on 020 7453 6888 or by
e-mail to [email protected] or see www.caa.co.uk – Referring Your
Complaint to the CAA.
Transfers
45. These are only available on the day your tour commences and the day your
tour terminates at designated times. Transfers outside these times will be at
your expense and arrangement. If you have purchased pre and post tour hotel
accommodation through us, you will be provided with airport transfers to/from
your hotel to the relevant gateway airport. If your airline booking is not made by
us, you must ensure your flight details are provided to us (this can be entered by
Tour Personaliser at www.emeraldyachtcruises.co.uk.) Please note: No refund will
be given for unused transfers. Transfers cannot be routed to other pick-up points or
destinations. Passengers who miss the pre-booked transfer will be responsible for
making their own way to/from the ship/rail station or hotel at their own expense.
Transfers must be booked and flights advised to us a minimum of 60 days prior to
travel otherwise transfers cannot be guaranteed.
Waiting times - for transfers on disembarkation from the vessel may lead to an
extended wait at the airport.
Passports and visas
46. British (citizen) passport holders are recommended to have a valid passport
with at least 6 months validity from return date. If your passport has less than
6 months validity from the return date, then a waiver form must be signed. It
is your responsibility to ensure any visas required for countries to be visited on
the tour have been obtained prior to the tour departure date. Failure to obtain
correct documentation will mean you may be unable to participate in particular
shore excursions and may be denied boarding and/or entry into certain countries.
Passport and visa entry requirements and costs are your sole responsibility. We
cannot accept any liability if you are refused entry onto any transport or into any
country due to failure on your part to carry correct documentation. If failure to
have any necessary travel or other documents results in fines, surcharges or other
financial penalty being imposed on us, you will be responsible for reimbursing us
accordingly.
47. A full British passport presently takes approximately 4 to 6 weeks to obtain.
If you are 16 or over and have not yet got a passport, you should apply for one at
least six weeks before your departure from the UK. The UK Passport Service has to
confirm an applicant’s identity before issuing their first passport and will ask them
to attend an interview in order to do this. If you are not a British citizen or hold a non
British passport, you must check passport and visa requirements with the Embassy
or Consulate of the country(ies) you are travelling through and to which you are
intending to travel. Please note, all requirements may change and all clients must
check the up to date position in good time before departure with the Embassy or
consulate of the country(ies) you are travelling through and to.
48. It is your responsibility to ensure you are aware of all recommended
vaccinations and health precautions in good time before departure. Details are
available from your GP surgery and from the National Travel Health Network and
Centre http://travelhealthpro.org.uk/. Information on health abroad is also available
on www.nhs.uk/Livewell/Travelhealth. At the time of publication of this brochure,
we are not aware of any compulsory health requirements applicable to British
citizens taking any of the holidays featured in this brochure. For holidays in the
EU/EEA you should obtain an EHIC (European Health Insurance Card) prior to
departure from www.ehic.org.uk. An EHIC is not a substitute for travel insurance.
Vaccination and other health requirements/recommendations are subject to
change at any time for any destination. Please therefore check with a doctor or
clinic not less than six weeks prior to departure to ensure that you have met the
necessary requirements and have the applicable information.
49. It is the lead name’s responsibility to ensure that all members of the party are
in possession of all necessary travel and health documents before departure. All
costs incurred in obtaining such documentation must be paid by you. We regret we
cannot accept any liability if you are refused entry onto any transport or into any
country due to failure on your part to carry all required documentation. If failure to
have any necessary travel or other documents results in fines, surcharges or other
financial penalty, costs or expenses being imposed on or incurred by us, you will be
responsible for reimbursing us accordingly.
Financial security
50. We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority
(ATOL number 9294). When you buy an ATOL protected flight or flight inclusive
holiday from us, you will receive an ATOL Certificate. This lists what is financially
protected, where you can get information on what this means for you and who to
contact if things go wrong. We, or the suppliers identified on your ATOL Certificate,
will provide you with the services listed on the ATOL Certificate (or a suitable
alternative). In some cases, where neither we nor the supplier are able to do so for
reasons of insolvency, an alternative ATOL holder may provide you with the services
you have bought or a suitable alternative (at no extra cost to you). You agree to
accept that in those circumstances the alternative ATOL holder will perform those
obligations and you agree to pay any money outstanding to be paid by you under
your contract to that alternative ATOL holder. However, you also agree that in some
cases it will not be possible to appoint an alternative ATOL holder, in which case you
will be entitled to make a claim under the ATOL scheme (or your credit card issuer
where applicable). If we, or the suppliers identified on your ATOL certificate, are
unable to provide the services listed (or a suitable alternative, through an alternative
ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel
Trust may make a payment to (or confer a benefit on) you under the ATOL scheme.
You agree that in return for such a payment or benefit, you assign absolutely to
those Trustees any claims which you have or may have arising out of or relating to
the non-provision of the services, including any claim against us, the travel agent or
your credit card issuer where applicable. You also agree that any such claims may
be re-assigned to another body, if that other body has paid sums you have claimed
under the ATOL scheme. Please note: Not all holiday or travel services offered and
sold by us will be protected by the ATOL scheme *The air inclusive holidays and
flights we arrange are ATOL protected providing they are made available in the UK.
For further information, visit the ATOL website at www.atol.org.uk.
51. We are a member of ABTA with membership number Y6328. ABTA and
ABTA members help holidaymakers to get the most from their travel and assist
them when things do not go according to plan. We are obliged to maintain high
standards of service to you by ABTA’s Code of Conduct. For further information
about ABTA, the Code of Conduct and the dispute resolution scheme available to
you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel:
020 3117 0500 or www.abta.com.
If your holiday does not include flights, ABTA will financially protect your holiday by
ensuring you receive a refund or, if your arrangements include return travel to the
UK (other than flights) you are returned to the UK in the event that your holiday
cannot be provided as a result of our insolvency. Please go to www.abta.com for a
copy of the guide to ABTA’s scheme of Financial Protection.
Currency and credit cards
52. Most countries visited use the Euro, although some still have their own currency.
For small purchased ashore or in small towns, local currency is advantageous. Many
locations accept credit cards. Prior to departure you should confirm that your card
and PIN will work in your destination countries. All purchase on-board are charged
to your shipboard account. The on-board currency is the Euro. Shipboard accounts
may be paid in Euros or by credit card..
Deck plan
53. The deck plans and cabin layouts/sizes are to be used as an indication only and
are subject to change.
Noise, vibration and odour
54. While we take reasonable steps to minimise noise, vibrations and odours on our
yacht, you acknowledge and accept that some noise, vibration and intermittent
odours may be experienced on vessels and that we will not be liable to you in
relation to such noise, vibration or odours.
Docking position
55. During port stops, ships may dock side-by-side, obstructing views.
Cruise Director
56. An experienced English-speaking Cruise Director accompanies every cruise.
They are there to ensure your comfort, answer your questions and make your
holiday relaxed and memorable. Cruise Directors are employed by us.
Electricity and WiFi
57. Complimentary Wi-Fi is available on-board, the yacht is a moving vessel.
Connection speed can be slow at times depending on where the yacht is
positioned. There may be occasions when no signal is available. We do not
guarantee the availability and quality of internet connections and no refund will be
paid for any problem which may be experienced.
58. On-board electricity is 22v – you will need a plug in adaptor to use your
electrical items.
59. Sightseeing, Excursions and Special Activities on your cruise
(a) Sightseeing: Sightseeing in many historic towns and cities can only be
undertaken by walking as motorcoach access is not possible. Consequently, a
reasonable level of fitness is required as the sightseeing tour may involve steps
and extensive walking over uneven surfaces. (b) Mountain Excursions: Some shore
excursions include mountain excursions involving high altitudes. Please consult with
your doctor to ensure that you have an adequate level of fitness and are in good
health before participating in these excursions. (c) Experiences: a reasonable level
of mobility is required to partake in most experiences. Experiences including but
not limited to the Zodiac, are subject to regulatory approval and prevailing weather
conditions. experiences can be booked whilst on cruise with your Cruise Director
and are subject to availability, seasonal and operational factors. Some activities
require a minimum and maximum number of participants to operate.
Pictures, images and data protection
60. Drones
(a) General prohibition: Unless provided by us or an operator as part of an
organised activity during your tour, the use of drones is strictly prohibited at all
times;
(b) You should also be aware that, in addition to the prohibition in paragraph (a),
the use of drones is regulated or prohibited by law in many locations and unlawful
use may result in arrest or prosecution by the relevant authorities.
(c) If we or an operator allow you to operate a drone as part of an organised activity
during your tour, you must strictly comply with all instructions of the activity leader.
61. Unless otherwise stated we make no representations about the facilities, quality
or dimensions of any accommodation or cruise vessel. All images are for illustrative
purposes only and may differ from the actual product or experience available
to you, some pictures may also have been digitally enhanced for reproduction
purposes.
62. Sports and water equipment listed in the brochure may not be available in all
ports and are subject to availability.
63. For the purposes of the General Data Protection Regulation (GDPR) we are a
data controller. Our privacy policy is available to view on our website
www.emeraldyachtcruises.co.uk and sets out how we collect and use the personal
information you provide us with. We will only process personal data as set out in
our privacy policy (as amended or added to) or otherwise notified to or agreed by
you or as we are otherwise permitted to do in accordance with the GDPR.
Published January 2020.
Call us on 0808 296 3399 visit emeraldyachtcruises.co.uk or contact your local travel agent
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