Booking conditions
Important: The following terms and conditions together with the general
information contained in our tour brochure form the basis of your contract with
Scenic Tours (UK) Limited trading as Emerald Yacht Cruises whose registered
address is 4 Piccadilly Place, Manchester, M1 3BN . Please read them carefully as
they set out our respective rights and obligations and in particular note that:
• If for any reason you cancel your holiday, cancellation charges will apply and may
be up to 100% of the booking cost. We may also cancel your booking;
• You may make amendments to your booking but there will be a charge for this
and we can change your booking where it is necessary for us to do so;
• You should take out travel insurance that is appropriate to your needs;
• We provide financial security as required by The Package Travel and Linked
Travel Arrangements Regulations 2018 for package holidays through our
membership with ABTA (membership number: Y6328) and for flight inclusive
holidays our ATOL membership (number 9294);
• Some of the flights and flight-inclusive holidays on this website are financially
protected by the ATOL scheme. But ATOL protection does not apply to all
holiday and travel services listed on this website. This website will provide you
with information on the protection that applies in the case of each holiday and
travel service offered before you make your booking. If you do not receive an
ATOL Certificate then the booking will not be ATOL protected. Please see out
booking conditions for information, or for more information about financial
protection and the ATOL Certificate go to: www.caa.co.uk
• We are responsible for your package holiday subject to the terms of these
Booking Conditions and will pay you compensation when appropriate.
By asking us to confirm your booking, we are entitled to assume that you have
had the opportunity to read and have read these booking conditions and agree to
them. Except where otherwise stated, these booking conditions only apply to tour
arrangements (including pre and post tour accommodation, activities and other
services) which you book with us in the UK and pay for before departure from
the UK and which we agree to make, provide or perform (as applicable) as part
of our contract with you. All references in these booking conditions to “holiday”,
“booking”, “cruise”, “tour” or “arrangements” mean such tour arrangements unless
otherwise stated. In these booking conditions, “you” and “your” means all persons
named on the booking (including anyone who is added or substituted at a later
date) or any of them as the context requires. “We”, “us” and “our” means Scenic
Tours (UK) Limited.
We are a Member of ABTA. When you book with an ABTA Member you can expect
high service standards, fair terms of trading and accurate information. ABTA’s strict
joining criteria for Members, code of conduct, customer helpline and approved ADR
scheme to resolve complaints are all there to give you confidence and peace of
mind when booking your travel arrangements.
For more information see www.abta.com.
Bookings
1. If you or any member of your party has any medical condition, pregnancy, or
disability which may affect your tour or has any special requirements as a result
of any medical condition, pregnancy, or disability (including any which affect the
booking process), it is very important that you tell us of the condition and of any
medical or mobility equipment you will need in writing before you confirm your
booking so that we can assist you in considering the suitability of the arrangements
and/or making the booking. Some activities either on board the ship or onshore
at all ports may be unsuitable for those with reduced mobility. You must also
notify us of any changes or deterioration in the disability or medical condition or
development of any disability, pregnancy, or medical condition after booking. We
must reserve the right to decline a reservation of any person or, if full details are
not given at the time of booking or the condition/disability develops after booking,
cancel when we become aware of these details, if we reasonably feel unable
to properly accommodate their particular needs. In the event that you require
assistance with embarking or disembarking as a result of your reduced mobility
or disability, please advise us at the time of booking and in any event no later than
48 hours before the assistance is required. Please also note that assistance is not
always available when embarking or disembarking at all ports of call. It is important
to note in relation to some of our vessels that:
(i) for safety reasons, passengers in wheelchairs cannot be carried on boarding
ramps (which may be steep due to water levels) whilst the vessel is tied up or at
anchor, or on to motor coaches, tenders, experiences including but not limited to
the Zodiac.
(ii) collapsible walkers may be taken onto tender vessels for transfer to shore for
the included touring. Walkers are however unable to be taken on the zodiacs at any
time due to space restrictions. The walkers will be stored in the guest’s suite – there
is no additional storage space on board.
(iii) guests must be able to walk up/down stairs in the event of an emergency to
reach emergency evacuation points.
(iv) motorised scooters cannot be used on board
(v) wheelchairs and walkers can be carried in the luggage compartment of
motorcoaches subject to space limitations.
(vi) embarking and disembarking the tenders, Zodiac will be via a marina platform
and requires the ability to step into and out of these vessels unaided.
(vii) Cabins and bathrooms may have significant thresholds and cabin doors which
limit access.
2. The operation of all tours is conditional on us securing the minimum number of
bookings. Where sufficient numbers cannot be achieved, we may cancel or change
a scheduled tour. Please also see clauses 13 to 16. We will notify you no less than
30 days prior to the departure date of the tour if we have to cancel or significantly
change a tour due to lack of numbers.
3. If you have any special requests (including dietary requirements) you must
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notify us in writing at the time of booking. Please note special requests cannot be
guaranteed. Failure to meet any special request will not be a breach of contract by
us. Confirmation that a special request has been noted or passed on to the supplier
of any service(s) or the inclusion of the special request on your confirmation invoice
or any other documentation is not confirmation that the request will be met. Unless
and until specifically confirmed, all special requests are subject to availability. For
your own protection, you should obtain confirmation in writing that a special
request will be complied (where it is possible to give this) where it is important to
you. We cannot accept any conditional bookings, i.e. any booking which is specified
to be conditional on the fulfilment of a particular request. All such bookings will be
treated as “standard” bookings subject to the above provisions on special requests.
Payment
4. To make a booking, you are required to pay the applicable deposit of a minimum
of £500 per person or full payment if booking 120 days or less before the start of
the cruise. Particular accommodation, sightseeing, activities or flights may require
an additional payment at the time of booking in order for us to arrange them for
you. If this is the case you will be advised of the additional payment requirements at
the time of booking.
Early bird fares have limited availability
5. The balance of the tour price must be received by us no less than 120 days
prior to the start of your tour. If we do not receive all payments due (including any
surcharge where applicable) in full and on time, we are entitled to assume that you
wish to cancel your booking. In this case, we will be entitled to keep all deposits paid
or due at that date. If we do not cancel straight away because you have promised
to make payment, you must pay the cancellation charges shown in these terms and
conditions depending on the date we reasonably treat your booking as cancelled.
6. Except for flight inclusive bookings, all monies you pay to one of our authorised
travel agents for your holiday with us will be held by the agent on your behalf until
a contract between us comes into existence. After that point, your agent will hold
the monies on our behalf until they are paid to us. For flight inclusive bookings, all
monies paid to any authorised travel agent of ours for your holiday with us will be
held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject
to the travel agent’s obligation to pay such monies to us in accordance with our
trading terms unless we fail. In the unlikely event of our financial failure, all monies
then held by the travel agent or subsequently paid by you to the travel agent will be
held by the agent on behalf of and for the benefit of the Trustees of the Air Travel
Trust without any obligation on the agent to pay such monies to us.
Credit Card Payments
7. There is no charge for credit or debit card payment.
Your contract
8. Subject to availability we will confirm your booking by issuing our confirmation
invoice. This invoice will be sent to the first named person on the booking (“lead
name”) or your travel agent. Please check this invoice carefully as soon as you
receive it. Contact us immediately if any information on the confirmation or any
other document appears to be incorrect or incomplete as it may not be possible to
make changes later. We cannot accept any liability if not notified of any inaccuracy
in any document within 7 days of our sending it out. We will do our best to rectify
any mistake notified to us outside these time limits but you must meet any costs
involved in doing so.
9. A binding contract between you and us comes into existence when we issue our
confirmation invoice. We both agree that English law (and no other) will apply to
your contract and to any dispute, claim or other matter of any description which
arises between us (“claim”) (except as set out below). We both also agree that any
claim (and whether or not involving any personal injury) must be dealt with under
the ABTA’s scheme for the resolution of disputes (“ADR”) (if the scheme is available
for the claim in question and you wish to use it – see the clause 37) or by the Courts
of England and Wales only unless, in the case of court proceedings, you live in
Scotland or Northern Ireland. In this case, proceedings must either be brought in
the courts of your home country or those of England and Wales. If proceedings are
brought in Scotland or Northern Ireland, you may choose to have your contract and
any claim or other matter of any description which arises between us governed by
the law of Scotland/Northern Ireland as applicable (but if you do not so choose,
English law will apply).
What are your on-tour obligations?
10. (a) You must follow the Captain and Tour Director’s instructions at all times. You
acknowledge that failure to do so may result in your withdrawal from the tour. (b)
We expect all clients to have consideration for other people. If in our reasonable
opinion, or in the reasonable opinion of any other person in authority, you behave in
such a way so as to cause or be likely to cause danger, upset or distress to yourself
or any third party or damage to property we are entitled, without prior notice, to
terminate the tour of the person(s) concerned. We will not be liable to you for any
loss, cost or damage resulting from your withdrawal. If you are withdrawn from the
tour, you must make your own return travel arrangements at your own expense.
Tour price
11. The tour price is based on the cruise cabin category as indicated on each tour
page. Upgrades to other cabin types may be available at additional cost. Please
note that individual cabin number requests are a request only and cannot be
guaranteed.
Please note, changes and errors occasionally occur. You must check the price of
your chosen holiday at the time of booking. We reserve the right to make changes
to and correct errors in advertised prices and information at any time before your
holiday is confirmed. We will advise you of any error of which we are aware and of
the then applicable price at the time of booking.
12. Once your tour price has been confirmed at the time of booking, then subject
to the correction of errors, it will only be increased or decreased in the following
circumstances. A surcharge or refund (as applicable) will be payable, subject to the
conditions set out below, in the event of any change in our transportation costs or
in dues, taxes, fuel or fees payable for services such as landing taxes or embarkation
or disembarkation fees at ports or airports increase or decrease or in the exchange
rates which have been used to calculate your tour price. Even in the circumstances
set out in above, only if the amount of the increase in our costs exceeds 2% of your
tour price (excluding insurance premiums and any amendment fee) will we levy a
surcharge.
Call us on 0808 296 3399 visit emeraldyachtcruises.co.uk or contact your local travel agent