Different Strategies to Ensure the Growth of a Business based in USA .
Like customer satisfaction employee satisfaction is a necessary part for a growing business . It is used to describe how happy the employees are with the working environment . Employee satisfaction drives employee motivation which will finally result in a good business environment where the customers are very much satisfied . Factors that contribute to employee satisfaction are employee recognition , respect given to the employee by customers and employer , benefits and compensation , and most importantly the positivity of the management . Measuring the employee ’ s satisfaction can be done by an employee satisfaction survey . In this the main areas to look at are empowerment , management , teamwork , communication and coworker interaction . To collect data from customers at contact point VIRTUATell uses different techniques like website survey , email survey and phone survey . This survey is a set of structured questions . The survey asks employees question in different areas of such as their experience with the business , about the working environment and the culture of the business . The survey also covers questions that allow the employee to rate certain aspects of the business and ask open-ended questions which allow them to express their ideas . These surveys have to be conducted at a specific time interval either annually or monthly so that an employer can track whether his changes in the business done towards the benefit of the employee are effective or not . A customer feedback survey is a great way to collect information regarding the satisfaction of the customer . Using a customer feedback survey or a customer feedback questionnaire helps the business to find ways to improve the business products and services in order to satisfy the customer ’ s needs and wants . If a customers are satisfied they are going to be loyal towards the business and that is what we should be aiming for . A customer feedback survey can be broken down into few areas like a topic for the document , aim of the survey , the questions that you are going to ask with preselected answers , some open-ended questions for the customer to give feedback for and the thanking note for the participation for the survey . There are online tools which provide us with customer feedback surveys which use different techniques to get customer feedback . One such site is VIRTUATell . This company which has been in the industry for over a decade knows how to get the feedback of the customers so that information can be used by you to improve your business . Using a tool known as the Omni channel Survey VIRTUATell collects the feedback of the customers . They believe in going to the customer is easy than letting the customer come to you . A website survey is a method used to collect the voice of the customer through different websites . This allows the visitors to your website to leave their feedback . Email survey are a method of inviting people to take your survey via email . Phone