Records
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The Records Unit is often the first point of
contact with citizens both on the phone and in
person. The unit is responsible for all non-
emergency incoming phone calls to the Sheriff’s
Office. They also provide assistance to all
citizens who walk into the Public Safety Facility
and assist deputies in their daily duties. The
Records Unit provides 24-hour coverage, 365
days a year. Personnel communicate with many
outside agencies to include medical and law
enforcement agencies including local, state and
federal agencies.
The Records Unit is the administrative hub of the
Sheriff’s Office. The Records Unit handles all
incident reports, warrants, county restraining
orders, law enforcement background checks,
concealed carry permits, licensing and public
law enforcement assistance for El Dorado
County. Staff provide support to Administration
and Sworn Officers, as well as, other agencies
and the public, all while ensuring we are in
compliance with local, state and federal laws.
Our goal is to fulfill the vision of the El Dorado
County Sheriff’s Office of Professionalism and
total care for victims, witnesses and the
community. Through staff development and
training we continue to strive to fulfill this vision.
We regularly work to identify ways to improve
the level of service for our agency, other
agencies, and our community.
In an effort to serve our community’s desire to
carry a concealed weapon, we have dedicated
resources to make the process for applying and
being issued a CCW as seamless as possible. We
began the CCW online program Permitium in late
2017. Our CCW applicants and licensee are able
to utilize the program to apply for a new CCW,
modify an existing CCW or renew their CCW
license. The applicant is able to track the status
of their application and pay online. We now have
a dedicated CCW unit inside Records to assist
the public with all of their CCW needs. We are
excited to see how these changes have affected
the CCW process and have received positive
feedback from the community.
This past year has been an adventure of its own
with the move to the new Public Safety Facility.
The Records Unit had to remain fully operational
during the entire move which for a period of
time meant having employees at both the new
and old locations. This was a huge move which
presented many challenges of how to pack up
thousands of records and how to continue
serving our community and agency as usual.
Student Interns were vital to the packing and
unpacking of files. The Records Unit remained
fluid through the move and continued to provide
excellent customer service to everyone
throughout the hustle and bustle. The Records
Unit has been adjusting very nicely to the new
office and love the sunlight that pours through
the large windows. This new building’s space
and equipment has allowed our unit to expand
the amount of public appointments offered and
provide adequate resources to serve more
than one customer at a time.
Records Stats
Public Appointments
Reports Processed
CCWs Issued/Renewed
Warrants
Livescans
7,336
7,167
2,164
3,169
2,681