Dispatch
193,786
86,923
31,118
6,474
2,764
43
The El Dorado County Sheriff's Dispatchers
always work as a team to relay all information
received from the watchful eyes of our citizens,
to the deputies responding to assist. This
teamwork shines through on volatile calls for
service that often require increased personnel.
In May, an elderly citizen called 911 to advise she
had just witnessed a murder in her home and had
to escape. While one dispatcher spoke to the
witness, another dispatcher was relaying the
information to responding officers. At the same
time, a third dispatcher fielded over 100 calls
from citizens providing additional information.
These dispatchers continued to share
information between each other and responding
deputies while also answering and responding to
emergencies throughout the county.
Unfortunately the scene ended with the loss of
two lives, but with the cooperation and skill of all
involved, no other citizens were put in danger or
harmed.
With the new Public Safety Facility came a new
state of the art Dispatch Center with lots of
natural light and much more room; a significant
upgrade from the previous location. Dispatchers
have a kitchen and break room, training room,
quiet room and restroom located within the
Dispatcher Center. The close proximity of all
necessary amenities keeps dispatchers near
their stations, ready for a call for assistance.
The new Dispatch Center also includes
technology upgrades such as the computer
based 911 phone system and 10 ergonomic,
adjustable work stations with additional
monitors. Text2911 is live now and soon Rapid SOS
will be up and running. This computer based
program works with cellphones to pinpoint an
actual location in an emergency.
A week after moving into the new dispatch
center, the unspeakable happened and Deputy
Brian Ishmael was killed in the line of duty. The
outpouring of support from the local community
as well as the nationwide law enforcement family
was truly amazing. California Tactical
Emergency Response Team (CalTERT)
Dispatchers came from agencies all over
Northern California to cover the center to
relieve the involved dispatchers and give them
some much needed time off. Two weeks later
the team returned to completely cover the
Dispatch Center for 2 days of 24 hour coverage
so all employees could attend Deputy Ishmael’s
funeral.
The nature of dispatching is often unseen and
thankless. The outpouring of support from the
community that lead to the new building; in
addition to the support shown after losing Deputy
Ishmael did not go unnoticed. The Dispatchers
are forever grateful for this support.
Calls for Service
Total Calls Answered
Calls Dispatched
911 Calls
Medical Aids
Welfare Checks