El Dorado County Sheriff's Office 2017 Annual Report | Page 30

Records

The Sheriff’s Records Unit is the administrative hub of the Sheriff’s Office. The unit is staffed 24 hours a day to assist local law enforcement officers and allied agencies. Many of the services provided include time sensitive and crucial information that must be accurate and comply with various federal, state and local laws. The Sheriff’s Technicians are excellent multi-taskers and always offer friendly and knowledgeable service.

The Records Unit also provides public service during regular business hours, handling various records requests, permit issuance, Livescans and criminal history reports. Each service has laws guiding what can and cannot occur to maintain the necessary confidentiality of the record or report. Keeping confidentiality the top priority, the Records Unit continues to strive to fulfill the Sheriff’s vision of Total Care. The unit is regularly working to identify ways to improve the level of service for the Sheriff’s Office, allied agencies and the community.

One such improvement is the implementation of Permitium, the online application process for issuing Concealed Carry Weapons permits. This program allows the community to apply for a new CCW, or modify or renew an existing permit. The applicant also has the ability to track the status of their permit and pay online. The Sheriff’s Office is excited to see how these changes will affect the application process and looks forward to providing better service to the community.

New CCW Permits

Renewed CCW Permits

Public Appointments

Registrations Performed

(Sex, Drug, Arson, Gang)

Court & Domestic Violence Restraining Orders Processed

Activated Warrants:

Misdemeanor

Felony

Total

Cleared Warrants:

Misdemeanor

Felony

Total

2,915

783

3,698

2,725

780

3,505

27

944

1,383

6,373

69

1,448

This year, Records Supervisor Serena Wilke, was selected as the Civilian Supervisor of the Year. Serena has accomplished much in Records since she became supervisor in December 2015. She has been instrumental in establishing a sense of teamwork and commitment amongst her staff. She does this with humor and appreciation for hard work. She takes pride in her staff’s abilities and accomplishments and, in turn, her staff expresses pride in the unit's success under her leadership.