and resourceful people you will get to know . Carefully selected because of their leadership and interpersonal skills , positive attitudes and sense of commitment , RAs have many roles and responsibilities . They help to build a sense of community in your student housing . They serve as a resource for information and tips on adjusting to college life , conduct safety and security checks , and ensure that student housing policies are followed . Your RA is your main point of contact in the student housing . They will make an intentional effort to connect with you regularly over the year . You can talk with them about a variety of issues , and they will connect you with other staff and college resources if needed .
RAs on Duty An RA is on duty , seven days per week , from 6 p . m . through 8 a . m . They can be reached via email . If your RA is unavailable , there are staff members available for general assistance , maintenance concerns and emergencies . RA and staff members contact information will be provided during move-in orientation .
Building / Floor Meetings During the first week of each semester each RA will conduct a meeting for the residents of the facility . Attendance at these meetings is mandatory because information concerning safety and security as well as other important topics will be discussed . Residents are responsible for the information disseminated at all such meetings . Residents who have conflicts with scheduled building meetings should inform their RA as soon as they are aware of the conflict . RAs may also call building / housing meetings at other times during the year .
Facilities Maintenance The College Facilities Department addresses concerns with kitchen appliances , leaks , power outages , insects , light bulbs , AC and heat issues , cable / internet service , air quality , holes in walls , carpet and safety equipment . Contact your RA to submit a work order online through the College portal as soon as there is a problem . There is no charge for routine maintenance , however , requests submitted as a result of a resident ’ s behavior or neglect may result in charges ( see Attachment 2 – Student Housing Fees / Charges Schedule ). The space should be prepared for maintenance to enter . This includes removing personal items from the work area , and / or removing bedsheets for bed to be raised / lowered .
EFSCares Student Counseling Services EFSCares is a confidential , free student counseling service available to all part and fulltime enrolled EFSC students . The service is a College partnership with Gee Resolutions , a local community-based mental health organization . Simply call 321-631-8569 , and identify yourself as an EFSC student , and the Gee Resolutions staff member will connect you to a licensed and / or certified professional who will assess your personal situation and schedule you for additional counseling sessions as needed . EFSC students are eligible to receive unlimited free telephone assessments and up to six free , individual face-toface counseling sessions per year . This is a private , confidential service designed to help you when you need it most .
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