The recommendation is that the business to use the system to the later so as to ensure they consider each and every view of the client. They should not just take some suggestions and assume others. Every view from the client is crucial and should not be assumed. It‘ s a system that will take the business to greater heights giving them a better competitive advantage. 1.9 High-level Implementation Plan CUSTOMER SELF-SERVICE AND FEEDBACK FOR EFFECTIVE BUSINESS 13 Serving the consumers gives the business a chance to interact with them one on one. The online system will, however, reduce the chances of the physical interaction between the staff and the customers. This however does not mean that the feedback from the clients is not important. There is the need to analyze every aspect that the customers raise to fill the gaps that may be created as business is carried on. Every aspect is important in the business and must be taken into consideration. Giving the customers a chance to express themselves is the most crucial aspect of a business operation. 2.0 Summary of Project The project is destined to automate the shopping process whereby the customers will be able to order products online. The customers will have a chance to express their views as feedback to the management. This will provide a discussion platform between the two parties( the customers and the management) which will ensure proper decision making by the business. This will make sure that the business provides the quality of products as expressed by the views of the clients. There will be an analysis that the managers will do out of every view from the