We also learned about the Tourism Council of WA ’ s ( TCWA ) accessible tourism program – a free accessibility audit option for TCWA members . While this was an excellent tool for local tourism businesses , it automatically excludes non-tourism businesses – most of the businesses in the Swan region . However , this still proved to be a great option for eligible tourism businesses .
Each accessibility audit , regardless of how it was completed , took a similar format :
• Step one : Moving through the venue with a checklist of accessibility considerations
• Step two : Accessibility report provided to the business owner outlining features of the business that are accessible and those that need improving
• Step three : The business owner then chooses which recommendations to apply , if any .
The pilot phase took place over eight months . During this time the business was audited , provided with their reports and then given time to implement desired changes .
PILOT OUTCOMES Among the 10 pilot businesses , three distinguished themselves by improving their practices and physical environments to accommodate their customers .
The House of Honey The House of Honey used the TCWA audit process to great effect , introducing large print menus tailored for customers with vision impairment .
Already an inclusive business , there is a prominently displayed language sign for patrons to see languages spoken by staff , upon arrival .
Midland Adventure Golf Midland Adventure Golf used the pilot-funded WheelieGoodPerth audit process . During the audit , Ms Dennis noted accessibility issues such as a cumbersome toilet door . Within a fortnight of receiving the audit report , the owner had successfully adjusted the door mechanism , a simple yet effective solution that significantly improved accessibility at no cost .
The Colony of Midland Similarly dedicated to enhancing accessibility , the Colony of Midland
took proactive steps following their WheelieGoodPerth audit . By relocating condiments to a lower , more accessible height , they ensured that all customers could enjoy greater independence during their dining experience .
While these examples are not complete audit outcomes , they do provide a sample of the simple changes a business can make to improve accessibility and create a more inclusive customer experience .
People who live with disability should be able to make their own choices , enjoying the same freedoms and services as those without disability . These three businesses are working towards creating an inclusive and accessible space for their customers .
The pilot phase uncovered significant insights regarding accessibility challenges and opportunities :
• There is a lack of government framework defining accessibility standards for businesses , complicating efforts to apply universal accessibility definitions to diverse business models and disability types . While legal requirements ensure physical access to shops , challenges arise within the shop
VOL 17 NO 2 2024 28 www . edaustralia . com . au