New Booking System – Respite Service
Over the last months there has been quite a few exciting changes within the Respite service at Davoren Park with one of the main changes being the booking in process .
We identified that the booking This new process has been welcomed in process was a very busy by many of our families who have time for many of our families with a already been lucky enough to lot happening in one space .
As a team , we wanted to find a way to make this process easier for all our families that use our STA service . With that in mind , we implemented a second office within the Davoren Park site which now allows us the opportunity to book in two families at the same time , reducing families waiting time and congestion within the front of the house . experience this new process within the Davoren Park site .
Please continue to watch the respite sites as we have many new and exciting changes that we will continue to implement within our service . We hope you are as excited as we are about these changes developing . The respite team is positive , energized and excited for the future . In recent times , we have welcomed a number of new families to respite . EBL would like to personally thank them for their support and the trust they place in our team . We are excited to share our new Respite building plans with you in 2021 . From the entire respite team , we wish everyone a very merry Christmas and Happy New Year .
Guide to Plan Management
In September , the NDIA released the
Guide to Plan Management . This is intended to be a ‘ practice guide ’ aimed at informing participants , providers of plan management services and the wider community .
The purpose of the Guide to Plan Management is to :
• Assist participants to understand what to expect from plan management
• Describe the process through which a participant can access plan management
• Explain the expected roles , responsibilities and activities of plan management providers
• Explain how participants can engage with plan management supports to maximise use of their NDIS plan
• Outline the broader system which plan management providers are expected to operate within .
Extension of coronavirus supports
Temporary measures introduced earlier this year to ensure participants continue to access their essential disability supports during the COVID-19 pandemic will be extended .
Temporary measures that will be extended nationally until February 2021 include :
• eligible NDIS participants can use plan funding to purchase low-cost Assistive Technology , including smart devices ( up to $ 1500 );
• greater plan flexibility to ensure access to supports ;
• deep cleaning of residences in the event a support worker returns a positive COVID-19 test ;
• additional support , including a deep cleaning service , for participants who test positive for COVID-19 or who are required to isolate who live in a Supported Independent Living ( SIL ) setting .
In states most affected by COVID-19 outbreaks , funding of personal protective equipment ( PPE ) for participants ( up to $ 50 a week ) and workers will also continue .
Plan Management continues to grow at a steady pace . We continue to refine our procedures and processes as we look at this next phase of client retention and growth .
“ for is not out
”
there ,
What I am looking
it is in me .
– Helen Keller
14 EBL QUARTERLY NEWSLETTER