A Word from Wendy
EBL Carer Advisory Group
opportunity to wish you all a W the year that was, I acknowledge wonderful Christmas and New It is always good to hear from the service afloat. There have been many
that none of this would be possible Year. May this festive time of the different services EBL provide and changes to EBL since then with many
without the unwavering support year touch your heart in a special House Manager, Sarah, from Wallaroo additional services, new CEO, and the
of our staff, volunteer Board of way. Wishing you much happiness gave us an overview of what they challenges of the NDIS.
Management, Carer Advisory not just today, but throughout the have achieved in their first year. We Group and Committees. We are so year ahead. were privileged to have two parents
(continued from page 3)
As I reflect on these memories and
blessed to have such committed and
As this will be our last newsletter Chief Executive
until early next year we take this EBL Disability Services
e have been working hard to bring the EBL Strategy Plan to fruition
and are proud to share an overview of our strategic vision, goals and
aspirations with you here.
ebldisabilityservices.org.au/about-us/
ENABLE Better Lifestyles 2019 – 2022
OUR STRATEGIC PLAN
Strategic Vision Our passion is to support people with complex and multiple disabilities to live fulfilled lives. We will do this through promoting each person’s right to
inclusion, independence and respect. Our success is measured by satisfied people who are supported to make informed choices about their life.
Strategic Goals Embrace the NDIS through
engagement Ebl is an acknowledged
leader Participants are our focus Improve through innovation Collaboration & partnering
Aspirations We will: We will: We will: We will: We will:
• commit to changing the
way we do things to align
with the NDIS • • • inspire optimism,
creativity, and growth • embrace partnerships,
at many levels
• build a culture of
experimentation
without fear • create an environment
of shared understanding
• create an environment
where everyone does
their best work
• keep communicating,
good and bad
• focus on delivering
solutions to suit the new
environment
• be responsible for
defining our course of
action
• invest in our workforce
and leaders
•
• deliver on our promises
by tirelessly pursuing the
best outcomes for people
with disabilities
• ensure decisions are
well informed and
people understand their
accountability
• build an organisation that
is stronger tomorrow
than it is today
again.
Our vision is to
passionately support
individuals and their
families to lead
fulfilled lives.
Our Strategic Plan can also be found on our website here:
create an inclusive
leadership culture
•
actively listen to our
participants so that we
truly understand their
needs
provide participants
with what they want
and need
ensure participants
are fully aware of their
rights
• provide positive impact,
and quality services to all
participants or refer on
• ensure we are trained to
provide the highest level
of participant service
•
•
invest in our future
through the use of
new technology and
innovative thinking
• ensure our systems
are “future-proofed”
such that we invest in
technology to support
our work
people who kept striving to keep this
enjoyed the morning and will join us
“
EBL Strategic Plan
W
you received last month.
last Carers morning tea. I hope they
Wendy Warren
here at EBL.
care and I am so grateful to the
of the Wallaroo clients attend our
Thank you.
dedicated people working together
hat a bumper newsletter
•
•
reward creative,
team-oriented thinking
create a culture of
feedback and
transparent
communication so that
we continue to improve
value our employees to
ensure they are happy
and high performing
”
I would like to thank the parents
who returned the annual survey.
We had a drop of about 12% on the
numbers received from last year.
Parent’s and EBL have had to face
new challenges since the introduction
My reference to Marg Walshe in the of the NDIS and this was reflected
last newsletter and her involvement in some of the surveys. Therefore,
in the Ron Clark Disco’s was, I if you have an issue with any of the
think, the same Marg Walshe who services you use and feel you want
was involved in the establishment help to address the problem please
of Elizabeth Bowey Lodge. I had contact the Carer Advisory Group
heard accounts of the history of and we are happy to assist you. In a
EBL previously but not as detailed few surveys, clients ticked a box and
as in our last newsletter. I remember were wanting assistance with a Plan
hearing of their struggle and parents review, Plan Management or Support
pleas about the need for the service Co-ordination. As the surveys are
to remain open over a talk-back anonymous EBL will need you to
radio program. Our daughter was contact the office on 82521000 to
4 at the time and had just started receive help.
attending the Kent Town pre-school.
She has just turned 37 and has been
Dawn Brodie
in supported accommodation for Convenor
18 months with EBL providing her EBL Carer Advisory Group
2019 Carer Survey
Following is a brief summary of the 2019 Carer Survey. A full report will be
included in the AGM report.
Respondents from EBL services EBL are always open to suggestions
Accommodation......................................41% and those received in the survey’s
Respite........................................................29%
Day Options................................................ 11%
will be forwarded to the appropriate
EBL or ENABLE staff in either
Day Options, Respite, Support
Combination of Services ....................18% Coordination or Plan Management.
How helpful are EBL staff when If you wish to contact the Carers
accessing EBL services? Advisory Group please phone
Very helpful or helpful.........................85%
0411433976.
Helpful suggestions............................... 15%
Comfortable to make a
eblds.org.au
4 EBL QUARTERLY NEWSLETTER
complaint ..................................................86%
EBL QUARTERLY NEWSLETTER 5