2019 review of the NDIS Act and the new
NDIS Participant Service Guarantee
The Australian Government has promised to develop an NDIS Participant Service Guarantee to support positive
participant experiences with the National Disability Insurance Scheme.
The Guarantee will set new standards Mr Tune is expected to hand down October 2019. You can register for
for the time it takes for key steps in recommendations to the Government a workshop through the Engage
the NDIS process. This means there by the end of 2019, to support the website.
will be shorter, agreed timeframes rollout of the Guarantee on 1 July for people to receive a decision on 2020. whether they will be covered by the Have your say Easy Read and Auslan supports,
The Guarantee will be developed as well versions for culturally
in close consultation with people and linguistically diverse peoples
with disability and their families, with disability. Where possible,
carers and supporters, as well as the Department is testing these
the disability services sector, the resources with people with disability
NDIA and Commonwealth, state and to ensure accessibility ahead of their
territory governments. release on this DSS Engage website.
The Government is inviting the public If you have any questions about the
to have their say about what could consultation, please email:
To develop the Guarantee, the be improved in the NDIS process [email protected]
Government has commissioned a and what should be included in review of the NDIS laws and rules the Guarantee. This will ensure the that will focus on opportunities to Guarantee captures what matters make the NDIS process simpler and most to people with disability. Source: https://www.dss.gov.au/
You can have your say by: disability-and-carers-programs-
NDIS, for them to get an NDIS plan
and to have their plan reviewed. A
particular focus will be on children
and those participants needing
specialist disability accommodation
and assistive technology.
The new Guarantee will be in place
from 1 July 2020.
Review of the NDIS Act
more straight forward, and remove
barriers to positive participant and
provider experiences with the NDIS.
The review will consider what
changes may need to be made
to the NDIS legislation to support
the Guarantee and set new
standards into law. This may involve
amendments to the National
Disability Insurance Scheme Act 2013
(the NDIS Act) and the NDIS Rules,
but will not change the design or
intent of the NDIS.
The Government has appointed an
independent expert, Mr David Tune
AO PSM, to lead the review. Mr
Tune has significant experience in
public administration and reviewing
important policy. He is the former
Secretary of the Commonwealth
Department of Finance who retired
from the Australian Public Service
through September to include
Consultations will close at the end of
October 2019.
services-for-people-with-disability-
• Completing an online survey on
national-disability-insurance-
the Engage website, found here: scheme/2019-review-of-the-ndis-
bit.ly/EngageWebsite. The survey act-and-the-new-ndis-participant-
will ask about your experiences service-guarantee
with the NDIS process and your
thoughts on what could improve. Engage website: https://engage.dss.
Your answers will be anonymous. gov.au/review-of-the-ndis-act-and-
The online survey will be open the-new-ndis-participant-service-
from 9 September. This will include guarantee/
a variety of accessible formats to
support people with disabilities.
• Writing in with a submission.
We recommend you read the Contact details
review’s discussion paper, which t (08) 8252 1000
includes with some key questions f (08) 8255 1066
and prompts, to help with your w ebldisabilityservices.org.au
submission. For our email and e [email protected]
postal address, see the Engage
website.
• Participating in a face-to-face
in 2014, before leading reviews into workshop. These will be held in
Parliamentary entitlements and every state and territory around
changes to the aged care system Australia between September and
12 EBL QUARTERLY NEWSLETTER
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