Carer Advisory Group
In this edition of the newsletter, please find to follow a summary of the 2018 Carer Survey Results, details about our
upcoming morning tea and how to contact the Carer Advisory Group
We asked you what you want more of from us?
YOU said:
• You would like information sessions
A
IN RESPONSE to your feedback over
the next 12 months we will:
s hear more about how you could Accommodation and EBLDS is to do with advanced life planning always, transition your child from respite to providing their care. Many of the issues such as will preparation and information sessions about
we remain permanent accommodation. Others carers involved have been using legal information. advanced life planning issues and
committed expressed an interest in the different EBLDS for many years and we have a to providing housing models and funding to few who are more recent clients. information about supported quality support this type of transition. As we accommodation. services for have highlighted previously we intend This year we re-introduced a morning those we running a Carer conference to cover serve. The these important topics. It is a big job results of pulling together all of the speakers this survey have been shared with and picking a date that doesn’t
the EBL Management Team and our conflict with other Carer functions
Board of Directors. and AGMs. As such, we decided it
• 38% of respondents want more
• Engage topic experts to deliver
will preparation.
• Continue to explore supported
accommodation models and report
to you about our work in this area.
tea for clients to meet with fellow • 30% of people want information carers, Carer Advisory Group and about NDIS funding and the new some staff who were available. A safeguarding commission and information sharing and 1:1 parent/
morning tea is being arranged for complaints processes. carer/guardian meetings to discuss
mid-November before the Christmas
activities begin.
• 30% of respondents are interested
in ethical service provision and
• Continue to facilitate NDIS
behaviour management strategies new Safeguarding Commission and
in the New Year. I can share that we our membership, our email is for their our complaints process. We are
have been able to attract a number [email protected] family member. planning to create an online portal
of great speakers and the date will be Please do not hesitate to get in touch confirmed early in the year. with us if you have any questions or that we could capture your thoughts The Carers Advisory Group has recommendations. in a less formal way. This approach a mix of carers involved. Their was a huge success and we were able experience with EBLDS has come Dawn Brodie (Fulltime Carer) to touch base with over 70 families. from either using their respite service Many of you expressed a desire to or they have a child in Supported Summary
of 2018
Carer Survey
Results Summary of 2018 Carer Survey Results
child attending respite to hear about
your desires for future housing. This
year, we did this via telephone so
Convener
• 20% of respondents are interested
in health management.
• 10% of people what access to sibling
workshops.
be providing information at forums
in the
year ahead.
• We will provide health management
resources specific to the needs of
our community. This will include
access to
sibling workshops and reading
material.
• Continue to educate you about the
is best to run our carer forum early
as many carers as possible with a
behavioural management who will
your options, concerns etc.
As always CAG is here to represent
This year we decided to connect with
• We have topic experts in the area of
on our website for those who wish
to make complaints on line. We will
also be releasing
a communication protocol outlining
the complaints process and our
responsibilities to you.
Carer Advisory Committee (CAG)
Respondents from EBL services:
Accommodation 40%
Respite 45%
Day Options 5%
ALL respondents found our
communication to be good.
70% VERY GOOD.
30% GOOD
A combination of all 10%
ALL respondents found us to be 95% of respondents FEEL
HELPFUL COMFORTABLE TO MAKE A
80% of people surveyed expressed COMPLAINT. And, that their
that our team is VERY HELPFUL
complaint will be dealt with in a
timely manner.
5% did not respond.
4 EBL QUARTERLY NEWSLETTER
EBL QUARTERLY NEWSLETTER 5