NDIS Pathways Review Explained (cont'd)
NDIS Pathways for Providers
NDIS Pathway Review Could
• Reducing the administrative
The Review didn’t just look at burden of using the provider portal Represent Real Change
the issues of participants; it also by improving error messages and Despite the initial problems with the
evaluated and addressed the notifications, enabling call centre NDIS, with the NDIS Pathways review
problems of providers, although staff to see the provider portal, and and update, real change could well
many of the problems providers creating a smoother transaction occur. The solutions the NDIA have
reported stemmed initially from the between participant and provider outlined have been suggested by
issues on the participant side. within the portal. participants, providers and other
NDIS providers reported that they
wanted:
• More consistent information on
policies and guidelines
• To be able to resolve issues more
easily
• A reduction in the administrative
burden of using the portal
• Greater ease in claiming payments
• A more straightforward registration
process
• Help to connect with participants
who may require their services
• To be notified when important
changes occur
Key Features of the New Provider
Pathway
The new provider Pathway will
focus on:
• Clear policies with coherent and
• Making registering as a provider
easier by providing clear
communication on the process of
transition to the National Quality
and Safeguards Commission as the
new registrar for providers, and
implementation could significantly
improve the NDIS experience for
everyone involved. Of course, its the
implementation itself that will be key
here; the solutions are meaningless
without the systems in place to
support to operating within the
enact them. However, this review
Scheme.
really does give hope to participants
• Improving the Provider Finder
who are using the Scheme that their
which will be augmented with situation will improve and they will be
business intelligence, and creating better off than ever before.
an online marketplace for providers
and participants to interact in.
Source: www.thesignsoflife.com.au/
ndis-pathways-review-explained/
• Notifying providers when
significant changes are going to
occur, giving them time to adapt
and prepare.
Thank you to Alana Roy who
published this post on her website on
March 6, 2018.
The new NDIS Pathways are going
to be trialed and tested over the
coming months, before being rolled
out across the country. During this
trial period, the NDIA will continue
to liaise with those involved in the
consistent information for providers, Scheme to ensure all feedback is
including a new website with up-to- taken into consideration. What is
date information and an area with and is not working will be looked at
frequently asked questions. closely, and improvements will be
• Better payment process including
stakeholders and as such their
made where necessary.
improved and more efficient
administrative approach to bulk
payment requests, clearer processes
Contact details
t (08) 8252 1000 f (08) 8255 1066
for resolving payment errors, and w ebldisabilityservices.org.au
ability to generate more useful e [email protected]
business reporting from the portal. EBL Disability Services
Endeavour House, Module 5,
11 – 15 Fourth Avenue,
Mawson Lakes SA 5095
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