This job was facilitated by The New York City
Green Transportation Project
Robert Doyle
Operations Manager
NuRide/La Puma
Driver Service
New York, N.Y.
Robert Doyle is a man who loves his job. He knows it, and
he wants everyone else to know it, too. He has also seen most of
the world, all without leaving New York City.
Doyle has been in the car and driver service industry, in one
capacity or another, for 36 years.
“It started off in 1979 as a part-time job driving while I
was working as a clerk in an advertising firm, oddly enough,”
Doyle said. “From there, I was invited into the driving company’s office to do some phone work because I majored in
communications in college, so that sort of opened the door
for me.”
“I only drove for six months, and I honestly could not
believe that I would have such an opportunity that would
afford me greater pleasures than driving,” he said. “I looked
at driving as an opportunity to meet people and drive around
and see new places, but being inside and working with drivers
and customers and various tourists has opened up a world for
me that I don’t think I would have experienced in a car.”
Doyle now works for La Puma Car and Limousine Service as
their operations manager. La Puma is a subsidiary of NuRide,
which recently used EB-5 capital to expand its business, and
they brought Doyle in specifically for his current position.
“I’ve been able to meet a lot of people. I was born and
raised in the South, and I moved to Brooklyn, New York,
where I spent most of my years,” Doyle said. “This position
allows me to visit and live through other people’s travels,
whether they’re coming from Europe or China. In setting
up services for them, we engage in conversation and I learn
so many things about where they are coming from and what
type of culture they are in.”
That guest interaction leaves him with a feeling of satisfaction that, at the end of the day, even he cannot describe.
“I come home and talk to my wife and my children and my
grandchildren, and I try to explain to them why I come home
with this feeling that money can’t buy,” Doyle said.
“Every day I get to serve people from China, Dubai, Brazil
or Japan,” he added. “These are people that I would not have
direct contact with if I were with another company. Here, I
get the chance to meet them face-to-face and either through
images or literature, or even a translator, we’ve been able to
establish some kind of rapport.”
That rapport is important from a business and financial
perspective, Doyle noted, but it also enhances his personal life
in ways that can’t be measured with profit margins. He noted
that the sense of satisfaction he gets from helping someone get
to where they are going is what drives him the most.
“Service, it can’t be beat. To say that I helped someone, to
say that someone remembers me because I helped them, is a
wonderful feeling. That is what drives me, that is what I live
for now.”
“I could do this every day for the rest of my life,” he said.
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