vestors during our collaboration. Usually, an unfamiliar regional center may have difficulty getting connected with us because
they don’t know us. But as long as we get connected, if they
have projects that we’ve approved, we would like (to work with
them too). So in recent years, we have promoted projects from
both our old partners and newly connected regional centers.
EB5 Investors Magazine: How does your company
deal with relocation services? Do you have a third
party involved or do you have your own company
branch? Do you offer those services?
Winner Xing: The after service is a must. The one thing
that distinguishes Chinese investors and European investors
is the language barrier. For European investors, they have
fewer language problems while Chinese investors have a large
problem. This is why we care about relocation in a foreign
county a lot. So far Worldway has three service centers outside
of China. We are in Los Angeles, in Lisbon, Portugal and
Cyprus. We are working on setting up the fourth service
center in Canada. Our customer service center is responsible
for client’s relocation services. However, more specific services
are all transferred to local third parties. The responsibility
of our service center is to build connection between our
clients and those professional service providers, to make
sure those companies provides high quality services to our
clients. So we’ve been building a positive relationship with
local service providers. In our long-term collaboration, we
select companies with very good reputations, very considerate
services, and reasonable prices to provide services to Chinese
investors. So far we are very content with their work.
EB5 Investors Magazine: So this solution, for
Worldway, is more efficient. But do you have any
future plans for expanding relocation services?
Winner Xing: Yes. The next step we will take is to set up
a New York office. Though our customer service center is
located in Los Angeles, our service covers the entire U.S. We
have our network reaching out to New York, Seattle, Huston,
Dallas and Chicago, all cities with a condensed Chinese
population. Our Los Angeles service center is only responsible
for communication. We have customer service in China, as
well as Europe and the United States. Our customer service
end in China also communicates with the U.S. office. The
U.S. office is then responsible for carrying out the requirements to guarantee our clients get the best service in time.
EB5 Investors Magazine: As long as it is an immigrant
population-concentrated area, all services are in
general guaranteed.
Winner Xing: Yes. It is impossible for a migration agency
to handle everything by itself. You need to set up a real
estate agency; you need to set up an insurance agency.
Every place has its local system for all these services. We
connect with them, and ask the professional institution to
provide services. We think this serves our clients better.
EB5 Investors Magazine: What is the company’s
development plan in the future?
Winner Xing: We have two visions now. One is that
Chinese immigration (industry) moves from vicious
competition to association. We have a new competition
relationship pattern called “collampete”—collaborate and
compete. In the new year, we will collaborate more with
other agency in this industry, we will share sources of good
projects. There is no need to open new offices everywhere.
Of course we could do that, based on our capability, we
could cover the whole county in two months. But that is
not too meaningful. We want to collaborate with people
within the industry, sharing high quality projects. The
other thing is our collaboration with overseas projects.
We will build a platform, and hopefully post high quality
projects on the platform so that everyone could share
this resource. I think this will help to push transparency
on project promotion. Migration agencies, no matter
small or big in size, could benefit from it. Meanwhile,
investors could compare the projects, and select the best
project based on their investment preference and risk
factors. It creates a better selection space for investors.
This is the direction for our future development.
EB5 Investors Magazine: How many EB-5 events do
you attend each year?
Winner Xing: I started to attend conferences in 2009,
but there was less choice at that time. Now there are more
and more conferences. Some of those conferences are in the
U.S.; some are China. At the beginning I didn’t really want
to attend this kind of event, because the impact of investment immigration in China is relatively weak. I didn’t think
talking a lot could have a good effect. But now, especially
in the United States, the investment immigration program
has been developing for 10 years. Investm ent immigration becomes a common individual overseas investment
solution. It is necessary for us to convey the best idea of
investment immigration to our Chinese investors. In the
past two years, I’ve participated in more conferences, maybe
two or three or four each year. In fact, when I present at
a conference, I mostly talking about an idea rather than
introducing Worldway or our projects. I almost never
introduce our projects, and rarely mention Worldway. Most
of the time, I promote the idea. We deliver the ideas of
Worldway by attending those conferences, as well as sharing
our experience and thoughts with other agencies.
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