EASTPOINTE COUNTRY CLUB MONTHLY NEWSLETTER
GM Corner March , 2017
Dear Club Members ,
Once again thank you for the most warm and gracious introduction to your fine Club . I am equally proud to be leading such a fine team of dedicated associates and service professionals . Now into my third full month the hard work begins , and I am delighted to be a part of what I believe will be a transitional year for Eastpointe .
You may recall that one of the pledges made to our membership was to extend Eastpointe ’ s marketing outreach program in an effort to enhance awareness of our lifestyle and to raise levels of public recognition which accelerates demand for membership opportunities . This work is substantially underway . We know you will be excited to read all about these enhancements on the new Footprints page by Kassandra Ricotta , Marketing and Communications Director .
We also continue to make improvements to our facility and this includes repairs to the West Tennis HVAC that was of substantial concern for our tennis playing members . The life-blood of our two golf courses , the irrigation systems is also undergoing pump replacement so we can keep your courses in excellent playing condition . We also work expeditiously to complete the new beverage station at the east cart staging area . This station will be fully landscaped with a finished interior . We anticipate completion by the first week in March .
Furthermore , you may have noticed subtle changes in the card rooms . The beverage station there and its components are undergoing cosmetic changes . These new items are designed to increase your enjoyment of the facility from an aesthetic point of view . We want you to feel proud of your surroundings !
Towards the larger goal of rebranding our service culture you may have also noticed a change in the posture of our Valet attendants and other service professionals . Service staff at all touch points must be ready and anxious to serve you . We also continue to engage in targeted training of our dining room staff . This is a work-in-progress and we are confident that our staff wants to be led on the path of greater accountability , consistency and professionalism .
Thank you .
Jeffrey T . Sacchet General Manager