EASTPOINTE COUNTRY CLUB MONTHLY NEWSLETTER
GM Corner March, 2017
Dear Club Members,
Once again thank you for the most warm and gracious introduction to your fine Club. I am equally proud to be leading such a fine team of dedicated associates and service professionals. Now into my third full month the hard work begins, and I am delighted to be a part of what I believe will be a transitional year for Eastpointe.
You may recall that one of the pledges made to our membership was to extend Eastpointe’ s marketing outreach program in an effort to enhance awareness of our lifestyle and to raise levels of public recognition which accelerates demand for membership opportunities. This work is substantially underway. We know you will be excited to read all about these enhancements on the new Footprints page by Kassandra Ricotta, Marketing and Communications Director.
We also continue to make improvements to our facility and this includes repairs to the West Tennis HVAC that was of substantial concern for our tennis playing members. The life-blood of our two golf courses, the irrigation systems is also undergoing pump replacement so we can keep your courses in excellent playing condition. We also work expeditiously to complete the new beverage station at the east cart staging area. This station will be fully landscaped with a finished interior. We anticipate completion by the first week in March.
Furthermore, you may have noticed subtle changes in the card rooms. The beverage station there and its components are undergoing cosmetic changes. These new items are designed to increase your enjoyment of the facility from an aesthetic point of view. We want you to feel proud of your surroundings!
Towards the larger goal of rebranding our service culture you may have also noticed a change in the posture of our Valet attendants and other service professionals. Service staff at all touch points must be ready and anxious to serve you. We also continue to engage in targeted training of our dining room staff. This is a work-in-progress and we are confident that our staff wants to be led on the path of greater accountability, consistency and professionalism.
Thank you.
Jeffrey T. Sacchet General Manager