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Professional Qualifications and Training
Skills for Employment Courses
Employability skills qualifications are designed to support you to successfully obtain a job,
progress in your current one or embark on a career change. You will understand more about
working in a variety of employment settings, develop your personal and social skills to prepare
for employment, develop job search and interview skills.
Level 3 assessors course for workplace competency
Understand the principles and practices of assessment. You will be able to assess vocational
skills, knowledge and understanding in the work environment using different assessment
methods.
Term Start date Day Time
1 13:00 - 16:00 14
25-Sep-18 Tue
Wks Venue
Double Tree by Hilton
Course code Fee Reduced
fee
DBTH1006FS £300 £250
Level 1 award in customer service and retail
This course will help you to understand the importance and benefits of having excellent customer
service skills. Learn how body language and listening play an essential role in providing good
customer service. Be able to adapt communication to the customer and their needs. Know how
to remain professional when providing customer service both in person and over the phone.
Understand how to deal with complaints effectively and safely.
Term Start date Day Time Wks Venue Course code Fee Reduced
fee
1 27-Sep-18 Thu 09:30-12:30 14 Holiday Inn West Ealing HDIN1001FS £175 £130
2 07-Feb-19 Thu 09:30-12:30 14 Holiday Inn West Ealing HDIN2002FS £175 £130
CURE YOUR PLACE
Enrol now www.ealing.gov.uk/adultlearning
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