e-Less Learning Brochure 1 | Page 6

[phone] / [email protected] It has given us formal training sessions; learning to be built into induction; content for rem edial training to address service issues with individuals; and top ups, wherever and whenever we want. Instead of being prescriptive, it’s enabled us to provide each site with a flexible resource that em powers m anagers to take ownership of developing their own team s, as required. It has created m uch m ore accountabilit y …. for organisations who, like us, prefer the idea of face-to-face learning for subjects lik e Custom er Service, but who need to m ake use of ‘down tim e’ rather than tak ing people off the job for any significant length of tim e. It has really been em braced by our m anagement team s. © Right Track Consultancy Limited. Page 6