COMPLAINTS & SUGGESTIONS
WHY WE NEED YOUR
PAY INFORMATION
WE’RE ON
FACEBOOK!
SEARCH FOR
DVJS EMPLOYMENT
There have been some concerns from people as to why we
need their pay information. It may seem like a privacy issue
but when people commence work (in jobs we find or their
own) we have to report their earnings to our funding body,
DSS.
Unfortunately, DSS don’t approve ‘verbal’ verification that
you have been working but expect us to report earnings
when we make our funding claims & that we have sighted
your pay slips.
No-one else gets or uses this information that we obtain...it
is kept private &
confidential. It is recorded on the DSS computer system &
that’s it (we have to file it in case we are audited). We do not
use it for any other purpose.
The more claims we can make, the better our performance
is against other agencies & the more likelihood of ongoing
funding to support you & others who need our support.
Post Placement Support staff will check with you regularly
so that they can monitor your weekly hours & earnings.
We apologise for this but we HAVE to do it as apart of our
funding contract. Every
other agency has to do the same.
Please note you must also report your earnings to
Centrelink as we do not do it for you.
& LIKE
US
DVJS will be closed from
FRIDAY, DECEMBER 23rd
at 12 noon and re-open
Tuesday, January 3rd 2017
We encourage you to raise any concern or
recommendation you have about DVJS to us.
We only want you to be happy & all complaints
are kept confidential. By letting us know that you
are not happy or how we can improve, we can
make things better.
DVJS is very much focused on meeting your
needs. We welcome your feedback (Positive or
Negative) so that we can improve.
Many improvements to our service have been
made due to people making a complaint or
giving a suggestion. We really want to improve
our service as our service is for you!
If you have a suggestion, talk to your
Employment Executive or contact Steve...
[email protected].
You are also welcome to leave suggestions in
our suggestion box located at reception.
FOLLOW THESE STEPS WHEN RAISING A
COMPLAINT...
• Talk To your Employment Executive or
Maintenance Officer.
•
If they cannot assist you, they will refer the
complaint to their manager.
•
If the manager cannot assist you, they will
refer your complaint to Steve, our Chief
Executive Officer.
•
If Steve cannot assist you, he will refer the
complaint to the Board of Management
(BOM).
•
If the BOM cannot assist you they may refer
your complaint to an independent body who
will try to resolve the complaint. lf you feel
that you are still not satisfied, you may wish
to contact the following...
The National Disability Abuse & Neglect Hotline
is available for you to contact should
the issue not be resolved after Step 5.
1800 880 052
This hotline will report your complaint to the
government funding body of DVJS & will provide
advocacy support to you as well.