Document Management - White Paper (ID 5277).pdf Jul. 2014 | Page 36

The DMS Hunt
Q: What system did you ultimately choose?
SK: We had M-Files on our list, so we downloaded and played around with it a bit before
the M-Files sales team in Texas contacted us. We didn’t have to call them -- they called us.
We really liked the support. They answered our questions and were very helpful. That is a
very good sign. It gives you a lot of confidence going forward that if you run into any snags,
it will be taken care of.
The software was mature, having been around for nearly 10 years; and it was still being
developed and upgraded, so that means that any bugs can be fixed. Cost-wise, when we
got the actual quote for our licensing situation, it worked for us.
Q: How did the features match your requirements during evaluation?
When it came to price for capability, M-Files was clearly the best choice. The solution was
really a very nice fit for our situation.
We thought the flexible customization of the solution -- the views you can create, the
workflow rules you can enforce, and the structures that guide document editors and
authors -- formed a very rich set of capabilities.
We needed something that new people can just jump into without any training. At a startup,
nearly everybody could be said to be a new employee. And as the company continues to
grow rapidly, we’ll have even more people coming aboard, needing to understand where to
find information and how to use the system.
Most people are familiar with Windows, and M-Files’ Window-like approach is very much
in tune with what employees would naturally do to save or find files. And unlike another
system we tried, we didn’t find any bugs in the M-Files test at all.
Q: What was the result after you implemented the solution?
SK: After we started using M-Files in production, we discovered that there are actually
many more powerful features within M-Files than we had envisioned initially. As Tabula
grows, not only will M-Files scale seamlessly with our current implementation, it also has
the depth to support more advanced requirements as our use of the system grows.
The capabilities are there — waiting; that’s the great thing about it.
Among the users here who are fully up and running with M-Files, I haven’t heard of any
issues. The best feedback of course is no feedback, meaning that there’s a bare minimum
difference between M-Files and the interfaces they’re used to in a standard Windows
environment. I think that speaks volumes on the level of comfort and eas