Diversity and Inclusion Framework Diversity and Inclusion Framework | Page 20

FOCUS AREA
Workplace
culture
Leadership
Communication
ACTION PLAN
People with a Disability (continued)
Customer
service
ACTIONS
MEASURE OF
SUCCESS
WHO
Foster inclusive cultures by celebrating
events such as Carers Week, Mental
Health Week and International Day
of People with Disability to promote
understanding of people with a
disability and encourage support for
their dignity, rights and wellbeing.
Build the significant days into the
annual event calendar. All sites report activities
they have initiated or
participated in that
celebrate people with a
disability. Marketing
Team
Consider the ways in which
participation by people with
disabilities or their carers is prevented
or limited and define and implement
strategies to overcome these. Access strategy
developed. Working
group/
Executive
Customers with disabilities portrayed
in information produced by the
organisation.
Stories of success promoted. A survey of
Marketing
organisational material PC&P
shows people with
disabilities are portrayed
in information and
advertising.
Improve the knowledge, awareness,
Percentage (%) of
skills and behaviour of employees to
people with disabilities
better understand and respond to the in line with ABS data.
diverse needs and choices of potential
customers who have a disability.
Increase the up-take of Interrelate
services by people with disabilities.
Data Team