FEATURE ARTICLE
service is evident in her work. She provides business training to women and children in underserved communities, covering essential topics such as “Becoming Your Best Self in Business” and “Integrity in Business.” Her innovative approach includes role-play experiences that teach customer service techniques to participants from varied socioeconomic backgrounds. By keeping students engaged with non-monetary reward systems, Gloria ensures that learning is both effective and enjoyable.
Her affiliations with Central Baptist Church Detroit, Goodfellows Detroit, and Optimist International – Detroit highlight her commitment to making a positive impact in the community.
entrepreneurial journey. Her ability to leverage her corporate skills in her business endeavors highlights the importance of adaptability and lifelong learning in achieving entrepreneurial success.
A Vision for Change
Recognizing the importance of supporting small businesses, Gloria identified a crucial need to assist owners in enhancing their customer service for clients. Under Gloria’s leadership, Dope Black Business Owners, LLC provides entrepreneurs with essential customer service training.
By increasing customer service skills, identifying what customers want, and boosting customer satisfaction, Gloria’s vision is clear: to provide entrepreneurs of color with the tools they need to succeed in a competitive market. This vision includes offering comprehensive training and fostering a supportive community that empowers these entrepreneurs to overcome systemic barriers and thrive.
"One of the most notable initiatives led by Gloria and her team was the organization, packing, and donation of 100 backpacks filled with school supplies to children ...."
Empowering the Underserved
Gloria’s passion for community