DigiTech Magazine - US Summer 2017 - Page 16

EASIER IT WITH INTENTIONAL DESIGN By Mike Hill One of the nation’s largest financial institutions had reached a breaking point technology-wise. A technological system and organizational model that was once top of the line was now just barely hanging in there: Aging platforms were unsteady and overworked, new solutions were delivered at a snail’s pace, and resource allocation was inefficient. Rather than revert to the abacus, the organization jumped into action with a full research review and analysis of current and future business challenges and opportunities. Through this work, a new Target Operating Model (TOM) took shape that focused on resiliency, reliability, adaptability, and safety. It defined new operating disciplines and practices to manage how IT projects are funded. The financial provider also consolidated and centralized, improving service efficiency and building up team spirit among the IT team. 16 DIGITECH Magazine Summer 2017 These challenges weren’t unique to this Fortune 50 company. The enterprise tech landscape has evolved far beyond the wildest dreams of developers 50, 25, even 10 years ago. Before the 2000s, most companies built their IT architectures in an ad hoc process that tackled one specific problem at a time. This piece- by-piece approach left a legacy of complex systems that are slow on the uptake of changing tech trends and capabilities. Maintenance and support is hard, and the costs are unsustainable. These infrastructures can’t handle the level of integration in systems, business, and data needed to drive long-term success. Unlike older systems, the modern, nimble tech footprint is all about apps and the ability to access technology from anywhere, anytime. In this model, the building blocks of IT fit together and let an organization adapt, share data and integrate with internal and external systems.