ASK MAXWELL
OUR BELOVED FLIPPERED FRIEND ANSWERS YOUR VAX QUESTIONS .
YOU ASKED : I planned to attend one of the scheduled live webinars , but I couldn ’ t make it . How can I find out what I missed ?
MAXWELL SAYS : All webinars hosted by VAX are recorded and available to watch on demand . It may take one to two business days for a recording to be posted , but you can find them all by going to the “ Education ” tab on the VAX navigation menu and selecting “ Supplier Training & Education ” and then “ On-Demand Webinars .” Most of the on-demand webinars are available to watch for up to 12 months following the live event . You can search for keywords within a title or use the filter to narrow the results down to a specific supplier to find exactly what you ’ re looking for . These pages are updated frequently so make sure to check them regularly to stay on top of the latest learning opportunities .
YOU ASKED : I participated in a VAX campaign , learning game or webinar that was offering a prize . How do I find out if I won ?
MAXWELL SAYS : We ’ re so glad you ’ re taking the time to engage with the variety of activities we offer on VAX . If you ’ re chosen as one of our lucky winners , our team will contact you to let you know you ’ ve won . We ’ ll ask you to provide your name , city , state , headshot and a testimonial about VAX that we can share with others . After receiving your response , we ’ ll send you the prize certificate and post it on vaxvacationaccess . com / pages / agent-winners /.
YOU ASKED : How can I customize my emails with my agency logo ?
MAXWELL SAYS : VAX offers you the opportunity to add your agency logo to sales emails , promotions , offers , e-itineraries , e-confirmations and travel itineraries . Logos must be submitted by the Agency Manager to ensure appropriate approval before VAX publishes a logo . You need to specify whether the logo is for multiple advisors or specific advisors in the subject line of your email . The email must include the VAX Agency Name and applicable advisor usernames the logo applies to . The logo must be at least 260 pixels wide by 80 pixels tall , named with the AgencyNumber _ UserName and be either a jpg , png , eps , psd or tif file . Once you have all of that covered , it can be sent to vaxlogo @ vaxvacationaccess . com .
Have a question for Maxwell ? Send it to us at training @ vaxvacationaccess . com and we ’ ll send it his way . Then check out the next issue of The Compass magazine to see if he answered it .
86 / THE COMPASS / SUMMER 2023 vaxvacationaccess . com / thecompass