digital_C11_SUM23 | Page 15

Southwest Partners With Amazon

After a disastrous winter holiday travel season , Southwest Airlines has partnered with Amazon Web Services ( AWS ) as its preferred cloud provider as part of the airline ’ s plan to “ enhance the passenger journey , optimize operations and efficiently invest in information technology infrastructure ,” according to a March 2023 press release . The airline hopes that its work with AWS will help to modernize the company ’ s operation , equip employees with better customer service tools and improve its reliability through revamped digital solutions and responsive customer support .
RAKSYBH / SHUTTERSTOCK . COM
COURTESY OF LUFTHANSA
TSA HAS CYBERSECURITY ON THE MIND
THASPOL SANGSEE / SHUTTERSTOCK . COM
LUFTHANSA TO LAUNCH SWANKY SEATING Lufthansa planes are about to get a major makeover with the launch of the German airliner ’ s new Allegris cabins . A luxurious twist on the classic in-cabin experience , the new look will boast smart seat designs in economy , premium economy , business and first class with shiny features like seat heaters and coolers , maximum legroom , spacious seats , 4K monitors and more . Lufthansa CEO Jens Ritter stated that the exciting updates are a response to a change in customer needs which called for improved spaces for working , sleeping and spending time with travel companions .
Earlier this year , the Transportation Security Administration ( TSA ) issued an emergency cybersecurity amendment requiring airport and aircraft operators to button up their security efforts by developing cybersecurity resilience implementation plans . The call to change came after the launch of the Biden administration ’ s National Cybersecurity Strategy plan in March , which aims to improve at-risk cybersecurity measures within critical infrastructure to support safe , secure and efficient travel .
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