FOR YOUR INFORMATION
Dr. David Finkelstein Named as Complaints Director
Dr. David Finkelstein has assumed the role of Complaints Director/Associate Registrar at the
College as we continue to improve our complaints process. In this new role, Dr. Finkelstein will
oversee the review of new complaints to understand the issues and concerns of the complainant
as well as the rights and responsibilities of the member physicians. In so doing, he will facilitate
the triage of complaints to a resolution or to an investigative process.
Dr. Finkelstein has been a Medical Advisor with the CPSO since November 2018. Prior to that,
he practised Otolaryngology/Head and Neck Surgery at Southlake Regional Health Centre in
Newmarket, Ontario, and still does so part time. He is also a consultant in Otolaryngology/Head
and Neck Surgery to the Canadian Armed Forces. He has had many leadership positions at
Southlake, including Chief of Surgery and Physician Leader of Quality and Patient Safety. Prior to
being a Medical Advisor at the CPSO, Dr. Finkelstein, was, for many years, involved in the Quality
Management Division, including being Network Lead Assessor for his specialty.
The College Welcomes Two New Medical Advisors
Dr. Mary Manno
Dr. Manno has practised comprehensive family medicine in Oakville for more than 30 years,
assuming various administrative roles at the Oakville Trafalgar Memorial Hospital. Her interest
in medical education and quality improvement has led to teaching of medical students and
residents and mentoring of practising physicians in association with McMaster University,
University of Toronto, the Ontario College of Family Physicians and Health Quality Ontario. Dr.
Manno has been involved with the CPSO over the years as a criterion physician for the original
PREP programme and Medical Inspector in various investigations.
Dr. Ted Everson
Dr. Everson completed his FRCPC in Emergency Medicine at Western University in 2003 and
has been practising adult and pediatric emergency medicine since that time at academic,
community and community-academic settings. Since 2009, Dr. Everson has been the Medical
Director/Physician Lead in the Emergency Medicine Program at Trillium Health Partners in
Mississauga. This position has included experience with medical quality of care evaluation and
improvement, emergency department operations and patient flow initiatives. In addition, Dr.
Everson has a primary care practice in Mississauga providing comprehensive family medicine
and HIV primary care within an FHO model. Dr. Everson has had an interest in medical
malpractice case review and provides medical expert opinions particularly for cases involving
both hospital and outpatient based care concerns. Dr. Everson completed the Osgoode
Certificate in Health Law, Osgoode Hall Law School at York University in 2019.
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DIALOGUE ISSUE 3, 2019