REPORTS FROM COUNCIL
Council sets path with Strategic Plan
C
An overview of the
discussions and
decisions made
at the May Council
meeting.
ouncil has set the Col-
lege’s direction for the
years 2020-2025, with
the approval of a new
Strategic Plan. This plan will guide
CPSO Council, management and
staff in moving forward as we con-
tinue our work to fulfill our public
interest mandate. respectful, and responsive
• We will demonstrate professional-
ism and excellence
• We value communication and
compassion
New Mission: Dr. Nancy Whitmore, College Regis-
trar/CEO, presented to Council the
following key performance indicators:
• The number of business days it
takes the College to contact a
complainant has dropped from 21
days to two days within one year;
• The percentage of files completed
has increased 73% in 2019
• There has been an 150% increase
in cases resolved through early
resolution;
• The time to complete a complaint
decreased by 32% (greater than
100 days) in the fourth quarter of
2018 compared to the first quarter
of 2018.
Serving the People of Ontario
Through Effective Regulation of
Medical Doctors
New Vision:
Trusted Doctors Providing Great Care
Strategic Priorities:
• Right-Touch Regulation
• Quality Care
• Meaningful Engagement
• System Collaboration
• Continuous Improvement
Regulatory Principles:
• We commit to be accountable,
We have an article about the new
Strategic Plan on page 32.
Registrar/CEO’s Report
ISSUE 2, 2019 DIALOGUE
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