DEVRY BUSN 258 Week 1 Assignment
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1 . If you were an owner or leader in this business , what could you do to help employees understand the value of excellent customer service ?
2 . Who are your external customers and what are their specific needs ? 3 . Who are your internal customers and what are their specific needs ?
4 . What are some starting points for developing the core competencies we discussed in your selected business ? Be as specific as possible .
5 . How could your business apply the ideas in this chapter to build customer loyalty ?