( TCO 13 ) The average cost per transaction of self-service Web assistance is ( TCO 6,7 ) When it comes to listening versus speaking ,
( TCO 6,7 ) Which of the following reasons is NOT a reason for not seeking clarification in a conversation ?
( TCO 6,7 ) One example of an internal factor that complicates the listening process is ( TCO 6,7 ) One example of self-centeredness is ( TCO 8,9 ) Behavior is ( TCO 8,9 ) Calling yourself Mr . or Ms . may give the impression that ( TCO 8,9 ) Callers should always ( TCO 8,9 ) Many customers get their first impression of your company from ( TCO 8,9 ) One problem with not seeing the person you are talking to is ( TCO 8,9 ) Titles convey ( TCO 3 ) Explain what the word “ systems ” means in context of this text .
( TCO 6,7 ) What are the three I ’ s of eye communication and how do you see each used in a typical face-to-face sales encounter ?