Design Buy Build Issue 35 2018 | Page 70

Market Survey Shows Rinnai Tops For Quality Product In Continuous Flow Water Heating Plumbing and heating engineers have reviewed and rated Rinnai continuous flow units and systems as a leader in a recent survey into hot water heating delivery systems and products, identifying the company as having ‘superior quality’ to competitor products. The survey showed respondents - all Gas Safe registered engineers - answered questions regarding overall satisfaction, brand awareness and product quality. Rinnai came top on product quality - and technical service, in particular. Over 70% of those surveyed stated they were regular customers and identified ‘strongly’ that ‘quality of products’ and no ‘call backs to site’ as being the main reasons for their views. Rinnai units and systems are now the number one choice for large buildings and businesses with a heavy demand for constant hot water or where high peaks of demand occur at certain times. Over 65% of respondents said that the quality of Rinnai’s product offering is ‘superior’ to the claimed market leaders with a further 85% indicating that the brand, including all elements of product range, reliability, innovation and customer service, is a genuine market leader. The water handling capacity is infinite as units can be installed to ‘cascade’. 70 The benefits for the end user are big savings on fuel over other forms of water heating solutions, with the added advantage that there is no need to give up valuable space to install a cylinder.