Department of Building Inspection Annual Report | Page 16

4. Continuing to Deliver Great
Customer Service
DBI remains committed to providing great professional services to our customers and
stakeholders at our office or in the field.

IN REVIEW
2015 Customer Satisfaction Study
In early 2015, DBI conducted a Customer Satisfaction Study to obtain feedback from its customers and
stakeholders on their satisfaction of its services and opportunities for improvement. DBI through the
Controller’s Office and Corey, Canapary & Galanis developed and conducted the 2015 Customer Satisfaction
Study over a four-month period. The study consisted of four parts: over 1,000 phone/intercept surveys; focus
groups; online survey and a public meeting of customers that included contractors/building professionals,
property owners and stakeholders. Visit sfdbi.org/customersatisfactionsurvey for more information.

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DBI FY 2014 – 2015 Annual Report