Department of Building Inspection Annual Report Fiscal Year 2016-2017 | Page 22

Code Enforcement
Outreach Program
For more than 20 years, DBI has offered a unique program
designed to improve living conditions for all tenants and
improve communication between tenants and landlords.
The Code Enforcement Outreach Program (CEOP) provides
support to tenants, owners, and DBI so that the City and the
community may work together to bring rental housing into
code compliance.
To help ensure the success of the program, DBI is working
in cooperation with six non-profit organizations which
represent rental property owners and tenants throughout
San Francisco. The purpose of this program is to expedite
the code enforcement process by setting out tenants’ and
property owners’ respective rights and responsibilities,
provide mediation, and improve communication between
the parties. DBI aims to particularly seek out individuals
of limited or non-English speaking skills who may have
trouble accessing housing assistance. The goal of CEOP is
to achieve the abatement of violations prior to a Directors’
Hearing and referral to the City Attorney’s Office.
CEOP QUICK FACTS
• Over 6,000 households assisted in 18,000
apartment buildings citywide, with most residents
living in the Mission, Tenderloin, and Chinatown
neighborhoods.
Type of issues addressed in residential rental housing:
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Lack of heat and hot water
Adequate toilet and shower facilities
Water damage and sewage leaks
Adequate egress and smoke alarms
Program Participants:
• The Housing Rights Committee of San Francisco
• Causa Justa
• Dolores Street Community Services
• The San Francisco Apartment Association
• Chinatown Community Development Center
• Tenderloin Housing Clinic
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Department of Building Inspection, Fiscal Year 2016-2017 Annual Report