Dentrix Mastery Tracks
SPOTLIGHT
Dentrix Mastery Tracks™ allows dental professionals
to test how well they understand and can use Dentrix.
Read on to find out about Kelli Wall, an office manager
who has completed all eight Mastery Tracks tests and
earned all four specialist certificates.
KELLI WALL | OFFICE MANAGER
Where do you work?
Bright Smiles Dental in Tooele, Utah
What is your title?
Office Manager
What are some of the duties you’re responsible for in
your practice?
As an office manager, I hold various responsibilities which
include managing insurance and patient accounts, tracking
production and collections, using the practice schedule to
reach high production levels, and ensuring that the practice is
running efficiently.
How long have you worked with Dentrix?
I have worked with Dentrix for four years, and I have been
amazed at how beneficial this software is—not only for my
specific job, but for my office as a whole!
Which certificates have you earned?
Dentrix Clinical Specialist, Dentrix Front Office Specialist, Dentrix
Financial Specialist, Dentrix Practice Analysis Specialist.
What got you interested in Dentrix Mastery Tracks?
I was introduced to Dentrix Mastery Tracks at a meeting with
some of my fellow office managers. I love a good challenge and
learning new things about Dentrix, so I was determined that I
would complete the tests!
How has participating in Mastery Tracks helped you
use Dentrix?
Completing the Dentrix Mastery Tracks program opened
my eyes to things I didn’t realize Dentrix could do. I learned
new (and sometimes easier) ways to use Dentrix, and the
tests helped me focus on the areas where I can improve. My
participation in Mastery Tracks has also helped challenge the
other staff members to complete the program.
How has becoming a Dentrix specialist improved your
career?
Becoming a Dentrix specialist has made me more comfortable
and confident in using all of the modules in Dentrix. I like that I
can be an example to my other staff members of the importance
of learning the software and understanding how it can be used.
What is your favorite Dentrix tip or trick?
One tip that I have used a lot since completing the Dentrix
Mastery Tracks program is updating secondary insurance
benefits from the primary insurance claim. This feature has made
billing two insurances for our patients more efficient when they
have a change in insurance while the primary claim is pending.
I also love that I can put status notes on insurance claims and
view them on my Insurance Aging Report so I know the status of
each claim I have sent. Plus, who doesn’t love the Office Journal?
Is your team ready for your success? Visit Dentrix.com/Mastery and start using Dentrix Mastery
Tracks to give your team the tools they need to measure and improve their Dentrix skills.
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