E UPON A TIME
ason’s advice and went to a course & mimicked the chart system the lecturer presented. We put different colored stickers on plastic folders for each patient
the severity of disease, had separate slots in the folders for exam forms, insurance, sleep study results, and just about everything else. If someone was
nsurance benefits but didn't put the folder back in the right place, we had to search the dreaded “sleep cabinet.” I’m embarrassed to admit it but a lot of
pped between the cracks because we couldn’t accurately keep track of them.
m seemed to work fine for the lecturer, but we had major issues with aging reports. They were totally skewed because OAT was mixed in with general
production. We used Dentrix & the overlap was way too burdensome & very difficult to manage. If a patient came in, we had to dig through the chart to find
ine test results, then dig around more for the Epworth. If we had to call on claims, it went in one file. If we had a new HST study, it went into another file. If it
care, yet another one. You get the picture. If just using Dentrix which is GREAT for dental records, you have to scan in everything, the Epworth, insurance
OBs, had to create template within Dentrix to try to mimic my sleep exam. We had to manually track the baseline versus titration studies, look at when they
t for sleep in the ledger, and then keep our fingers crossed that everything was filed and entered correctly.
hated managing that process. Sara still has a drawer that has files that we can't figure out what they are. The team had to stand around and scan copious
of documentation or I’d be paying them to hover around the fax machine awaiting confirmation that it was successfully transmitted. Then we had to
what would happen if it sat in an inbox for a week. What if the biller didn’t get one of the pages we faxed? Those are the types of things that would delay us
d for our services. It was a complete nightmare & a significant drain on our resources.
BEFORE
AFTER
BILLING
TIME FOR A
CHANGE
watched a DS3 demo and went, “OK gotta get it.” This
ner. If I would have started with DS3, it would have
much time & headache. The exams in DS3 are
has the overview page which gives me a quick glimpse
of the pertinent info about the patient's
makes our job soooo much easier. It helps us keep
te from dentistry. Otherwise you can't even
what dental production vs sleep production you did. We
or DSM & goals for dentistry. Heaven forbid, you get
y would have to dig through your dental charts. This
arate. Aging report looks so much better & we know
ed to fill holes in the schedule. If we say it 4x day we say
on't know how we ever lived without DS3.
VOB's are submitted to GoGo Billing
through DS3 and it’s just so easy. No
longer do we have to fax
everything. There’s no need to fax
or email GoGo. They can grab all
the info the insurance companies
need. Literally, I walk into a room,
my assistant takes an impression, I
take the bite, she enters the exam
info, scan the LOMN, HST results,
and with the click of a button,
create a claim & click send, then
walk into the next room and cut a
crown prep. It is that easy. Now,
with DS3 Support Ticket feature, it's
a breeze. If we ever have a question
about a claim, the software, anything, we just create a ticket & we
always have an answer within 1
day. We don’t have time to call so
we just create a support ticket. Seriously, the DS3 team has been reliable, responsive and efficient - just
like their software.
COMMUNICATION
At the end of the day, I used to go into Microsoft
Word & write four different letters to patients’
physicians, change the addresses, print them out,
fax the letters. Then I had to remember to put them
in the paper charts. Now, with DS3, I click on doctors
I want to send letters to & I click “send” to digitally
fax them. Ta-Da, it’s done. It has totally streamlined
my DSM practice. If you plan on doing 1-2 OAT per
month, you need DS3 to stay on task. It's the only
way to go. When I was just doing 2 devices per
month for a year, the file cabinet was packed. Those
drawers turned into a monster that became
unmanageable. The difficult parts aren't impressions
or device delivery. The difficult parts are record
keeping, Insurance, but with DS3, it pulls out the
numbers, plugs it into a letter, instantly faxes to
MDs. I can look at 5 different Epworths with the click
of a button. I can look at VOBs with the click of a
button. AND IT’S ALL HIPAA COMPLIANT so I don’t
have to worry about fines or violations.
If I had a magic wand, I would've sta rted with DS3.
More dentists would experience more success in
DSM if they used DS3. I’m just sayin’.