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Division of Emergency Communications The Department of Emergency Management Public Safety Dispatchers are San Francisco ’ s first , first responders . They are the people who answer calls made to 9-1-1 for emergency assistance . These professionals dispatch Police , Fire , and medical services to the scene of accidents , crimes , fires , and other emergency and non-emergency situations . Dispatchers act as the communications hub for emergency services and must quickly assess situations and send appropriate help .
Division of Emergency Communications ’ major 2016 milestones include replacing the 9-1-1 Telephone System ; and conducting two POST Dispatch Training Academies netting 23 new dispatchers .
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I ’ m a public safety dispatcher for the Department of Emergency Management Division of Emergency Communications and treat every call with precision and compassion .
— Janet Atchan
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