9-1-1
9-1-1 Telephone System Replacement The San Francisco Department of Emergency Management coordinates the response to everyday and not-so-everyday emergencies . Our 9-1-1 public safety dispatchers answer the phone and send help when there is a police , fire , or medical emergency . The 9-1-1 system is the critical lifeline between the public and City ’ s first responders and it is vital this system always functions , which is why the system was replaced in November 2016 . The previous system was antiquated and replacement parts for the system were no longer available . The upgrade provides a more reliable 9-1-1 telephone system that is capable of supporting Next Generation 9-1-1 technology , which will allow dispatchers to receive enhanced data such as text messages , videos , and photos from the public which can be provided to those responding to the incident .
1011 Turk Street Facility Infrastructure Improvement Projects The Department of Emergency Management headquarters , located at 1011 Turk Street , is considered one of the City ’ s most vital structures due to the numerous life-safety and security services this department provides San Francisco : 9-1-1 Dispatch and Emergency Operations . Because of these critical services , it is imperative this facility be maintained with precision and regularity . In 2016 , the 1011 Turk Street building underwent numerous technological and physical upgrades to keep DEM working at its best including :
• Replaced and rerouted all cables into a new conduit system
• Upgraded Emergency Operations Center audio and visual equipment
• Improved DEM wireless infrastructure by adding new Wi-Fi devices with more dedicated bandwidth
• Built a fire department mobility network to support the Fire Department ’ s remote access to electronic 9-1-1 resources
• Replaced the 9-1-1 phone system
• Installed a new DEM Core Network and added Cisco Firewalls for redundancy and failover protection
• Added electrical circuit capacity to the DEM Data Center for more power redundancy
• Removed old unused cable and cleaned the conduits and pathway within the telecommunications room
• Added additional cameras , lights , and data storage to the building ’ s security system
• Replaced water-based fire suppression system with an oxygen-removing fire suppression system within the telecommunications room
• Replaced existing bullet proof door with improved bullet resistant door and darkened the front lobby windows tint .
• Upgraded paging / intercom system
• Replaced the facility ’ s original gutters
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