FNB Debt Review Centre Escalation Process
FIRST POINT OF CONTACT VIA THE FOLLOWING MEANS:
Call Centre: 087 730 1166
Email: FRBDebtReviewCentre@firstrand.co.za
Fax: 086 011 7532
FIRST ESCALATION – AFTER 48 HOURS:
Onboarding - New applications and Certificates of Balance:
Kagiso Tlhoaele – KTlhoaele@fnb.co.za
Document Management – Sorting & Uploading, Indexing, campaigns
Zanobia Phillips – Zanobia.Phillips@fnb.co.za
Queries: Charlene Antoni – CAntoni@fnb.co.za
Call Centre: Charlene Antoni – CAntoni@fnb.co.za
Terminations, Re-instatements and Missing Payments:
Zanele Masilela –MasilelaZ@fnb.co.za
Pro-Rata Proposals: Pamella Sithole – Pamella.Sithole@fnb.co.za
DCRS and Final Proposals: Sabelo Mkabela – SMkabela@fnb.co.za
Notices of Set Down/Instructions: Abraham Booysen - BooysenA@fnb.co.za
Court Orders/Reviews: Joyce Machethe - JMachethe@fnb.co.za
SECOND ESCALATION – AFTER 72 HOURS:
New applications, Certificate of Balance, Queries and Call Centre:
Karen van Musschenbroek – KVanMusschenbroek@fnb.co.za
Withdrawals, Terminations,Re-instatements and Missing Payments:
Faadiel Toffie – FToffie@fnb.co.za
Proposals, Notices and Court Orders:
Karen van Musschenbroek – KVanMusschenbroek@fnb.co.za
THIRD ESCALATION:
Athaly Khan – AKhan5@fnb.co.za