DCS Telecom VoIP Phones - New era of communication | Page 5

The Process Involved in Selecting the
Best VoIP Phone Systems
 You should always consider what phone system you currently have available. You may already be
using a VoIP service provider but may not be happy with the kind of service you are receiving. It is
also important to consider your current phone system because it helps you ensure that you do not
select an IP phone that is incompatible with your existing phone system. While you may think that
an IP phone system works with every phone service, that is not always true. Therefore, it is better
to have some information in this regard before finalizing your decision.
 Know your needs and determine who is going to use those phones. In other words, you should have
clear idea about the job responsibilities of a person who is going to use an IP phone. This is
important because this information is going to help you select one of the best VoIP phone systems
with the kind of features you require. Sometimes, the person using the phone would require
standard features, such as Call Transfer, Call Hold, Conference Call, and Call Parking. Depending on
your needs, you may require a different phone with a larger speakerphone and sidecar capability
for adding extra extensions. So, know your needs and determine how you are planning to use your
VoIP phone to make a good decision.
 Get more information about how many incoming calls the person using an IP phone is going to
receive. In other words, you should know the frequency of calls on an IP phone to make a right
decision. It also helps you determine how many line appearances you need. An average office
worker may not need more than 3-5 line appearances, but a receptionist or administrator may
require up to 10 line appearances. Moreover, if your employee is going to use the IP phone all day
long, it is important to invest in a higher quality phone.