DCS Telecom Today's Smart Communication - VOIP Phones | страница 5

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The properties
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Most VoIP phones comes with basic features such as ability to
make a call, hold a call and even drop a call. The systems also
have the ability to show caller ID. However, you don’t have to
continue conversing with someone you don’t know. Just
transfer the person to voice mail and if you think you can
converse with that person, just continue with the call.
On the other hand, VoIP calls have the ability to record calls. It
is true that large number of IP phones have the capability of
receiving fax through a system called PBX hosted system.
These faxes can then be sent to user through email. This will
always come as a PDF file attachment. IP Telephony also allows
call queuing whereby calls are allowed to wait for an available
agent. This works perfectly especially in call centers. The
system is used in different parts of the world.