DCS Telecom Tips on Choosing The Right Telephone Systems For Y | Page 7

Benefits of a Hosted PBX
Solution
 Cost Efficiency
 Without the need for expensive on-site telephony equipment, hosted PBX
removes a large amount of the initial installation cost. Furthermore, with all
technical maintenance and upgrades managed by the external provider, costs
are reduced even more. A good hosted PBX solution will also experience little-to-
no downtime, which can be costly to a company. Since calls can be made over
the Internet, you no longer need to worry about expensive international call
costs.
 Customer Experience
 International customers from anywhere in the world can be supported outside of
normal office hours. Calls can be rerouted to a 24-hour Support Centre or to a
staff member’s mobile device, without any interruption to the customer.
Furthermore, staff can contact customers via their personal mobiles with the
appearance of the call coming from within the office.